u/Alternative-Grab-856

I have a customer who purchased a Bratz doll that is clearly shown in the photos that I posted. She received the item and is not saying it’s not the Bratz doll she was looking for and it’s a different Bratz doll. The customer had sent me a countless number of messages- rapid firing messages to me at 3am. I told her no refunds accepted because the doll is clearly shown in the photos. I used image search to identify the dolls because I am no Bratz expert. I just don’t want this to negatively affect me, but I don’t feel that a refund is warranted. Help!?!?

The first doll with stud earrings was the doll I am selling, customer claims it’s actualllly “birthday bash cloe” which does not match the photos at all and has dangling earring (2nd photo). Regardless the doll is shown in many different views in my eBay listing