u/Alive_Apricot_2005

With no much talking i have subscribed in meta verification to help solving my permenant disabled account i already told me that they have monitored my case to internal office in meta to review it
the problem is since three days the agent has left my chat and i am stuck with automated reply who literally copying the same message for three days from the support history bannel i can still see my case opened and says it's still in progress but i can't open a new chat it tells me that i am already in a chat and i have no visible option to end it as you see in the photos

I have had my account disabled a week ago(reason of it is that someone for personal issues has reported and flagged me and i have an evidence of it but it's written in arabic)
I have appealed and got rejected which lead to my account get permenant banned
I subscribed for meta verification in other account got contact with an agent who monitored my case to internal office in meta
I can still see my case in review for 3 days the chat between me and the agent is now automated just a boot copying literally the same message which told me to wait 24 hours since three days
The question is how can i end the chat or start new one as when i try to it tolds me that i have a chat already