



Service experience with Master Geographic
Thought I would share my experience with Jaeger-LeCoultre’s movement servicing after getting my 142.8.92 Master Geographic back from them last week.
I originally purchased this watch used six or seven years ago, and it was running well enough that I wore it trouble-free for many years. At one point, I took it to Nesbit’s for pressure testing, and asked if they could service it at the time, but they said Jaeger-LeCoultre no longer sold parts to them.
Fast forward to sometime last year, I noticed the watch would no longer run even though the power reserve indicator showed that the watch was fully wound. Using Jaeger-LeCoultre’s service calculator, I got a rough estimate of $1,200 to service the watch.
I had actually requested a prelabeled box in the past for this watch to get the seals redone, but it never showed up, and as such was a bit wary this time around. But the box arrived no problem. I packaged my watch in the foam holder and dropped it off at FedEx. Honestly a bit scary just sending a watch off like that, especially as they were unable to verify the watch’s reference or serial number when submitting the request, which I found odd as it accepted the same reference number when I initially used the service cost calculator.
About a week later, Jaeger-LeCoultre emailed me back with a quote for the service. In addition to the base price, there was also an additional non-optional charge for replacing the two crowns and one pusher corrector. I was also a bit surprised to see that polishing was an optional charge for an additional $400, although this makes sense for people who would rather decline the service. In the end, I decided against having a polish done as the case was not in terrible condition and I am quite clumsy with my watches anyway.
Then came the waiting game. During this time, I read countless horror stories online about the Richemont service center. However, last week Jaeger-LeCoultre emailed me to let me know the service was complete and ready for payment. As I was still abroad at the time, I changed the shipping address to a relative’s. I appreciate how easy the process was on Jaeger-LeCoultre’s website.
Shipping back was about two days, and was ready for me when I got back to The States. It came with a nice storage case, and the watch was sealed in a plastic bag. After doing initial tests like automatic winding, I now have it back in my watch winder to make sure it’s keeping good time over the next few days. So far it has been a positive experience.