u/Actual-Will9089

This is the first time I’m going through something like this so sorry if I’m absolutely clueless. This is very stressing to me. To add to that, they have closed down my account.

Long story short, received Amazon parcel last week. Phone box was visibly tampered with and sweets were inside.
Straight away I’ve reported it to them and provided them with all the photos possible.

After a day or two they emailed me back saying that upon their investigation and my statements it looks like there had been a theft by a third party so I need to report it to the police, which I did (but apparently they should’ve done that according to my previous post) but they said that they needed a full police report in order to refund me.

Still waiting for the report, but after back and fourth they started another investigation which was meant to be concluded by the 16th and they’d come back with a solution. Kept pressing them since then and just now I’ve received an email saying that they’re closing down my account.

Email says as follows, “We have closed your amazon account. We took this action because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use & Sale agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site”

Now, this is absolute nonsense. I’ve never had another account of mine closed before whatsoever, and the only return I ever did was in 2023 for a £50 watch which I sent out and they refunded me. Other than that absolutely no other returns just used my account fairly watched movies with prime and ordered the odd thing there and there.

What should I do in this situation?? Start a chargeback right now? Or is there still some hope that they’ll come back with a refund on the 16th??

This is the first time I’m going through something like this so sorry if I’m absolutely clueless. This is very stressing to me. To add to that, they have closed down my account.

Long story short, received Amazon parcel last week. Phone box was visibly tampered with and sweets were inside.
Straight away I’ve reported it to them and provided them with all the photos possible.

After a day or two they emailed me back saying that upon their investigation and my statements it looks like there had been a theft by a third party so I need to report it to the police, which I did (but apparently they should’ve done that according to my previous post) but they said that they needed a full police report in order to refund me.

Still waiting for the report, but after back and fourth they started another investigation which was meant to be concluded by the 16th and they’d come back with a solution. Kept pressing them since then and just now I’ve received an email saying that they’re closing down my account.

Email says as follows, “We have closed your amazon account. We took this action because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use & Sale agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site”

Now, this is absolute nonsense. I’ve never had another account of mine closed before whatsoever, and the only return I ever did was in 2023 for a £50 watch which I sent out and they refunded me. Other than that absolutely no other returns just used my account fairly watched movies with prime and ordered the odd thing there and there.

What should I do in this situation?? Start a chargeback right now? Or is there still some hope that they’ll come back with a refund on the 16th??

Long story short, ordered an iPhone 17 pro max from them last week, received a package on Friday and the actual phone box had sweets instead of the actual phone. Straight away took photos etc and reported it to them.

Now they’re asking for a full police report before refunding me.

I already reported it to the police and waiting for the report, and normally I wouldn’t worry too much but I have been told that in most cases the police don’t bother with such cases, which leaves you with no report and then Amazon doesn’t want to refund you and or replace the item.

Also while on call this morning to Amazon I’ve received an email from the “specialist team” saying that they won’t refund me since I had too many refunds on my account, which is funny because I’ve had this specific account since 2021 and only 1 return in 2023. The assistant did tell me to ignore it but it is a bit worrying.

Just wondering how easy/hard it’s going to be with them?
Ordered a brand new iPhone 17 pro max from them, long story short next day I’ve received a phone box with sweets inside it. Apparently it’s a common thing with them.

Obviously straight away I took multiple photos of the box etc etc and reported it to them, today I called up for an update and the only thing I’ve taken from that conversation (terrible English and a strong accent, not to be rude) is that I need to report it to the police to obtain a crime reference and then provide Amazon with it.

Also how quick is the police to give out crime references? I’ve reported it on the website as non emergency.

Obviously I’m a bit frustrated with it as I’m going on my holidays in two weeks time and the phone was meant to be a massive upgrade from my old iPhone that’s barely running.