Points to upgrade seats
I rarely fly United and I think I made a mistake but was wondering if anyone has a workaround.
I am going on a work trip to Europe. The company sending me booked me economy and I transferred $100k points from Chase. When upgrading seats it says “X amount of points or X dollars”. Now that I transferred points, it appears I can only pay to upgrade, not use points.
I am guessing this is due to the basic ticket type they purchased but wanted to make sure it wasn’t a system error. If it is the ticket type has anyone had luck calling and having them push it through? Any advice?
Thanks