Anybody have a contact number for stateside technical support?
The 900 second lease times for WAN IP are absolutely killing my router. I have a .4% failure rate on WAN side DHCP lease renewals. Not a huge deal until you're being asked to renew the lease 1200 times a week. That equates to 4-5 failures a week. So my WAN connection goes dark 4-5 times a week. I've requested that Fidium increase my DHCP lease time, but they will not do it. The only option I have then is to get a static IP. I requested one, and they say they will only give out static IP's to customers who are using Fidium's router. I am using my own router (BYOD) and do not want an ISP provided device. Unfortunately, even after talking to their "Elevated Tech Support" group, which is still offshore, I can't seem to get anybody on the phone who can understand the difference between DHCP and a static IP. At this point, I've spent over 2 hours on the phone in a continuous loop w/ people that don't know anything about networking. Does anybody have a cheat code for me? I desperately need to talk to somebody at Fidium that can help me.