r/warsaw

Hi everyone,

I’m currently dealing with a situation with Vision Express in Złote Tarasy (Warsaw) and wanted to check if anyone here had something similar.

I left my glasses there for lens replacement, and after some time I was informed that they were lost and could not be found. They have already acknowledged responsibility, and now I’m waiting for their final compensation proposal.

I have a lot more details, but I’d prefer to share them once I see how they handle this case.

In the meantime, I’m curious:

has anyone here had experience with Vision Express (or other optical stores) losing glasses?

How did they handle compensation in your case?

Did they offer fair value, or try to limit it somehow?

Would really appreciate hearing your experiences.