r/uscanadaborder

Howdy Nexus Sub,

Dealing with an odd predicament that I'm hoping someone can chime in on.

Applied a few weeks ago for a renewal on my nexus, and a few days ago I received an update that the current nexus was revoked (renewal application still says pending).

I called CBP on the US side and they said the only information they could see was "court action".
I had explained to the officer on the phone that I was charged last year after a misunderstanding, and the charges were quickly fully and unconditionally withdrawn after they realized they had the wrong person.

The officer asked if I had the court records showing they were fully withdrawn by the crown, which I absolutely do (along with a VSC showing nothing; the officer continued to say with the information, to appeal it through your account online and it shouldn't take very long. Continued to ask if I should take this information to the local nexus enrolment center in the states, and he said he wasn't sure.

The Issue:

On the TT portal, there is no button to appeal this or anything I can click to appeal (the nexus renewal is still pending, just the current nexus has been revoked). Given this, I have no idea how to appeal this, as the email floating around online appears to be no longer active.

If you've had any experience going into a renewal center / CBP and asking for a supervisor (or dealt with a missing button/UI issue), I'd really appreciate any insight. I've crossed on a semi-weekly basis from Niagara to Windsor for the past 15 years, and never had a single issue. I'm also concerned about now having issues whether or not this is appealed.

Thank you in advance!

Just a heads up

I’ve never been there but looking at the area, it looks interesting/cool with the golf course.

> The decision to permanently close the port of entry was based on an analysis of operational pressures and services required in Atlantic Canada. Factors considered included the seasonal operating model of the port of entry (open from mid-April to mid-October), low traffic volumes (an average of eight thousand travellers per season), and the proximity of two additional ports of entry. It also aligns CBSA operations with the United States, as there is no adjacent port of entry on the other side of the border.

I went to a NEXUS enrolment centre in Canada on Thursday to update my address and Alberta driver’s licence information. The officer told me the update was completed. But my residential/current address still shows my old address and not my new one.

Has anyone experienced delays with TTP portal updates after making changes at a Canadian NEXUS office? Do updates usually take a few business days to sync, especially over a weekend, or should I be concerned that the update didn’t go through properly?