Favorite Annoying Customer Checkout Habits
- Filling up the child seat portion of the cart with about 30-40 items and only two little items in the large bottom of the cart. Bonus points when they leave the plastic seat down so the glass items can roll right out and break.
- The customer who will not let go of the cart at register. Never.
- The customer who chats pleasantly while watching you scan and bag up everything they have. Then you tell them the total and they rummage around for a few minutes before finally find their checkbook. Then they have to find a pen even though you offer them one. Then they realize they haven’t balanced their checkbook for a while so they have to find their calculator so they can do the math. Then they ask how much the total was even though you’ve told them at least twice that we can print the check for them, saying “I don’t trust that.” The length of time this takes is always equal to how long the lines are.
- The customer who wants to stand right next to you and watch you scan everything no matter how many times you tell them that they’re supposed to be on the other side of the counter.
- The customer who can’t understand why they can’t do their own self-checkout. And gets really pissed about it.
That’s all I can think of for now.
Anyone else?