entitled know-it-all customer
so I rang up this customer today and she told me she had a crew member discount but that she left her phone in the car. i follow up with “okay. do you have it memorized?” and she was like “no” and i said “okay there’s no way i can do anything without the code”. she seemed understanding at this, nbd. so we’re just talking and she proceeds to tell me how her daughter works for the company (that’s who’s discount she was wanting to use) and how busy her store is for mother’s day. she says that her daughter works at a store in texas which grabs my attention as i am in california. i proceed to say explain to her that she is technically not supposed to be using her daughter’s discount because that’s not how it works and explain how the discount works. i’m not sure what her daughter told her but she proceeds to try to argue with me about it. she stares at my name tag and lingers on it like it’s a threat (she also used my name and mispronounced it lol). so i tell her basically if she goes around telling people her daughter works at a store in texas we can’t give her the discount because that puts our jobs at risk because of integrity whatever the whole spiel. after all of this, i try to clarify and help her out by saying “do you know what i mean?” and she rudely says “no” and storms off. god forbid we try to maintain integrity. anyways i just don’t get people sometimes