r/telus

Telus copper home phone lines being decommissioned in the neighborhood, so telus installed fiber on their own, no charge to me.

Before making the switch, in the initial verbal appointment, they said there would be no plan changes, everything would be the same.

I also checked the telus website: https://www.telus.com/en/internet/fibre/fibre-upgrade which says "There will be no changes in the cost of your existing services unless you would like to change or order additional services" (this was the only thing in writing that said there would be no other changes in cost)

I didn't change or order anything else, so my plan should have stayed the same.

So on my first bill, they changed the plan without my authorization/permission. It would have been a bit cheaper for a while due to the discounts but would have been a hefty increase after the discounts expired, compared to the original plan I was previously on.

I wanted to stay on the original plan.

After 2 online chats, 1 live person call, no results. They would not change anything, the unauthorized plan prevailed. Nothing but doubletalk, they wouldn't uphold their own printed website or what the initial agent said.

After 4 hours, being calm, polite, I asked to be transferred me to a manager, which they did. The manager actually fixed their mistake, put me back on my original plan, honored their own website and what the initial agent said.

Just writing this to warn others, before switching, to document everything and watch for unauthorized plan changes.

Im currently with month to month with Shaw (roger) internet but price just jumped $8, thinking of switching but is the quality good? Live in BC

I have a wifi boost 7 and paid the bills for both internet and tv a few days ago but i still have no internet connection…? It‘a basically saturday and was wondering does their customer service work over the weekend or should i play it safe and wait till monday?

or is there any other solutions i could try? thanks!

5mb

For anyone that has a Pixel 9 Pro device or any in that matter. Is there some sort of feature I have turned on that forces all phone calls to go straight to an automated Google Voice box? I miss every bloody call I get, then I get a notification to read the message or play it? Is there some feature I have turned on?

My wife has an Apple phone and she told me from time to time it happens to her as well.

Currently in a condo with copper wiring only and running internet and optik through this. At the end of next month I’ll be moving into house and am looking to have fibre installed there. First time as a homeowner and am wondering what everyone’s experience with installing fibre was like? Anything major I should know before calling Telus to setup an install appointment?

TLDR - If you're thinking of activating a Telus mobility account because of an attractive promotion - DON'T. It's a waste of time and money. Hidden fee's and headaches.

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I got a call about 5 weeks ago from Telus about a new mobility promotion. He asked what my current plan was. With Public Mobile I was getting 50GB CAN-USA-MEX for $35/month. They laughed that off and said they could do much better at 100GB for $35/month. They conveniently left out that it was CAN only, a detail I found out after agreeing to move forward - yes that was my mistake.

We agreed to set up two lines. I told them upfront my device is eSIM only. They mailed two physical SIMs anyway. Getting that corrected cost me about 4 hours on the phone across multiple calls.

I get my first bill which was $123 - they told me to expect it to be a bit higher due to "partial charges" and connection fees, but it would regulate to $35/month per line on the following bill. Then I get my next bill this week and it is $224... thats now $347 I've been billed in 5 weeks, how is that normal!?

I spend another couple hours on Telus support, including a unhelpful and rude chat agent who basically didnt say anything other than "the billing is correct". A phone agent was more polite but said the same thing — except they found a $24 "error," bringing it down to $200...

I told them I wanted to cancel - they set me up with a cancellation callback but also mentioned I could just join another provider and it would auto cancel my telus plan.

The cancellation callback immediately reversed the $200 bill to $70+tax.

I'm so exhausted y'all. The promotion felt deceptive, the telus app and online is painful to use, the billing seems intentionally confusing, and the support service was a nightmare (minus a couple of kind phone support workers). I was going to move back to Public but I can't stand paying Telus anything so I'm switching to Freedom instead.

If you get a cold call from Telus with a mobility promotion: get every detail in writing before agreeing to anything, confirm your SIM type explicitly, and know that your first two bills will likely bear no resemblance to what you were quoted.

3 hours on phone shunted from one agent to another is cruel

i see it every time my phone restarts and can't find any info about it - is it a telus thing? what is it?