r/swytchbike

As I mentioned in my other post, I go often below small bridges, so, downhill followed by a hill climb.

I approached the downhill at level 3, and when trying to go as I usually go to gain momentum, which is clearly beyond the motor speed limit, I felt how the motor was actually making me slowdown. Sort of the motor telling "eh! you're above the limit, I'll slow you down".

Could I avoid that by lowering to zero assist as I go downhill?

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Hmmm, going to try tricking the bike into thinking it has a bromton wheel (mine has 700C wheels). For science.

UPDATE: With the bike on its correct settings, did some more rides under bridges, including a big one (big downhill and big climb). Turns out is better not to peddle going downhill, I let the bike go past max limit (I think I read 38Kph), didn't feel the motor fighting me at all as it was not active, nor felt any drag, and engaged the pedals when I reached 25Kmh during the climb. That made it smooth. If I actively peddle during the downhill the motor feels like is fighting me. Next time will try level 0 and peddle hard, then level 5 when climbing at 25Kph.

I'm trying to get help with my order. In Oct 2025 i ordered my kit which was stated to be delivered at the end of February. I finally received my kit in the middle of April and it had never worked. I have reach out to the company and it has been almost 3 week. I can not get assistance from a single person after multiple attempts. I get the same AI bot suggesting the same resets over and over, and it still does not work. I am at a lost of what to at this point and have never had a company literally be unreachable for assistance. I would NOT RECOMMEND, I wasted $500.00. Willing to share my documented attempts for contact and support if needed! Thank you in advance.