r/runwayml

People are not upset just because the queue got longer. They are upset because there has been very little clear communication from RunwayML about what is happening with Seedance 2.0.

Before the 50% subscription promotion ended, Unlimited users were usually waiting around 10-15 minutes for generations. Right after the promotion ended, waiting times suddenly increased to 1 hour or more. Then 1080p support was removed and only 720p remained, after which the queue dropped to around 30 minutes. Naturally, many users started questioning what is actually happening.

From a user perspective, this sequence of changes feels confusing. First the waiting times became extremely long, and later they were reduced again, but still nowhere near the previous 10-15 minute range many users were used to. This creates the impression that the system was intentionally pushed into an extremely bad state first, so that later conditions would feel "acceptable" by comparison. A kind of House of Cards strategy.

What users want is not vague wording or silence. They want direct answers from RunwayML official representatives.

Why did generation queues suddenly increase so much?
What average waiting time does RunwayML now consider acceptable for Unlimited users?
Why was 10-15 minute generation time possible before, but not now?
If returning to those speeds is impossible, why exactly?
If it is possible, when can users realistically expect it?

People are simply asking for transparency and clear communication, but so far there has been very little official clarification.

For example, I like using reference images to insert characters into different scenes. Every other video model calls the reference image "frame 1" but I don't want the picture to be a frame in the video, I just want to take the character in the photo and put them in the requested scene, without the background of the photo being a part of it. Am I just overthinking this or do the others really only build on the environment that is in the photo?

https://preview.redd.it/xcu7purnbq0h1.png?width=2017&format=png&auto=webp&s=1bcc9e0fbae42230375584b2e06b163ae90dc7d1

Few days ago, I remember seeing the same 2250 credits for Max plan and text of "unlimited", but now I don't see any text saying unlimited and see more credits for the Max plan.

Am I seeing something wrong?

hey
I’ve been tasked with creating an entire video ad using AI (16:9 ratio, for website and YouTube mostly). I already have most of what I need in terms of script, ideas for the scenes etc. I intend to generate images for the scenes and create short videos that will then be stitched together.

My main concerns are:
- Can I actually do this entire process using Runway? Creating videos from images, fine tuning them, editing them together, adding music etc.
- How does the voice over/speech work? Can I accomplish that using Runway too?

Anyway, this is obviously my first time trying to create a video from scratch using AI. Just wondering if anyone’s been using it like this, and if not, what would be a good workflow to use? Maybe Gemini + Flow?

I appreciate the help. Cheers

I recently became a member of the unlimited plan for the unlimited seedance 2.0 video generations, and it was working great for the first few generations, however it seemed to get a little slower with every video generation, going from 20 minutes in the queue to 30, to 50 and now I'm at a little over an hour for every video. I don't know if this is an issue that has cropped up now or if that's just the way runway handles server load.

For those that have been on runway for longer, is this a recent problem? or does generating videos often mean being throttled to oblivion?
And lastly (and this is a long shot) has anyone figured out a fix? XD

I’ve been a long-time supporter of RunwayML, but after my subscription renewed today, I’m feeling pretty frustrated. I understand that Explore Mode comes with an expected wait queue, but a 2+ hour wait for a single generation is well beyond a reasonable slow speed. For a $95/month plan, a 10–30 minute wait is understandable; 120+ minutes is a service failure in my view.

It seems like the queue spiked right alongside the 1080p release. Even with 1080p now locked behind Credits Mode, the Unlimited tier hasn't recovered much and has become much worse within the last 3 days.

The most frustrating thing is waiting two hours only for a generation to be flagged by the usage policy. To wait that long just to realize a single word or two triggered a block, with no way to know until the time is wasted, is incredibly demoralizing as a content creator.

I’ve submitted a support ticket, but with no public acknowledgement of these wait times, it feels like we’re paying for a service we can’t actually use. I wish that RunwayML would acknowledge the issue and gives us some feedback on what they're doing to mitigate/fix it.

Hi, just like the title says, I need someone to help me create product videos for my business.

For an initial project I am looking for a 15-20 sec video that walks my customers through the process of creating one of my most popular products: music boxes with custom songs.

Feel free to chip in with answers to the following questions, as well as proposals.

• I am fairly digitally savvy (used to work in software) and use AI tools. How long would it take me to learn how to use Runway or similar ML until I can create such a video myself?
• How much time would it take someone who knows Runway to create this video based on professional product images?
• What do you think is a reasonable cost for this project?

I'm looking for a rough estimate not exact numbers.

Thanks!

Has anybody noticed in the last few days they have manipulated the service to run significantly slower in unlimited explore mode? I'm literally waiting 2 hours in the queue per generation at the moment for Seedance. I believe that they are trying to force people to buy credits as now the unlimited service is virtually unusable. It's disgusting.

All my generations are now going to 98% percent and then sometimes failing. Is this a new policy that you have to go through 2 filters even after waiting ages for queue to end in the first place? Pretty annoying

https://preview.redd.it/l7b0eugiyn0h1.png?width=1597&format=png&auto=webp&s=14bf8b5970938749c57984384eb054b177b2273b

My infinite seedance 2.0 is basically unusable, and it always returns to the server after queuing for 1 hour with high load, is it the same for you?

If I created an AI video and then uploaded that AI video and asked it to create another version of it that is the same concept but different things instead of the same thing (like change the TV, change the person's clothes etc) Just redo the video basically. Could Runway do that?

I want it to be able to look at the video and just create another version of it