u/Exitium_Maximus

I’ve been a long-time supporter of RunwayML, but after my subscription renewed today, I’m feeling pretty frustrated. I understand that Explore Mode comes with an expected wait queue, but a 2+ hour wait for a single generation is well beyond a reasonable slow speed. For a $95/month plan, a 10–30 minute wait is understandable; 120+ minutes is a service failure in my view.

It seems like the queue spiked right alongside the 1080p release. Even with 1080p now locked behind Credits Mode, the Unlimited tier hasn't recovered much and has become much worse within the last 3 days.

The most frustrating thing is waiting two hours only for a generation to be flagged by the usage policy. To wait that long just to realize a single word or two triggered a block, with no way to know until the time is wasted, is incredibly demoralizing as a content creator.

I’ve submitted a support ticket, but with no public acknowledgement of these wait times, it feels like we’re paying for a service we can’t actually use. I wish that RunwayML would acknowledge the issue and gives us some feedback on what they're doing to mitigate/fix it.