r/oraclecloud

I got an ampere instance from a cli bot.. but I don't know where it stored the keys or how to ssh into the terminal now? Or even if it created the keys or not?

How to fix it... tried ssh in.. it says permission denied (publicley).

I also switched to a paid account,
There was no notification that Oracle was terminating my account.

https://preview.redd.it/yflqywga5v0h1.png?width=577&format=png&auto=webp&s=a5b0b10a49a0f8029e74ff601b0d414934aca4e3

How am I supposed to accept this? What about my development file?

^(I want to create instance with Ampere A1 Compute with 4C and 24GB in free tier but I'm getting out of capacity error, so I'm ready to do even with PAYG but how much they deduct to convert account in India. I never did that before just some guidance.)

After several "Transaction Declined" headaches, I finally got my Always Free account approved. It’s less about luck and more about being "boring" for their bot filters.
The "Success" Checklist:
Physical is King: Avoid virtual/prepaid cards. Only use a physical Debit/Credit card.
Literal Match: Your billing address must match your bank statement 1:1 (down to the comma).
Incognito + No VPN: Any proxy or VPN triggers an instant "No." Use your home Wi-Fi or 4G.
The $1 Rule: Ensure you have a small balance for the temporary verification hold.
Let’s help the newbies:
For those who got in recently, which bank/card type worked for you? And which Home Region did you pick that actually has ARM (Ampere) capacity left?

Hi all.

Why my ARM instance is not labeled as "always free" plan?

https://preview.redd.it/8m390o4rwj0h1.png?width=1033&format=png&auto=webp&s=90033d4213a4242c6b6203b70e43ee48433c4c86

Thanks in advance :)

Guys, I have applied to upgrade for more than 5 days now, verified card and did test transaction successfully but I did not receive any confirmation email and in account it still shows upgrade is in progress. Anybody knows how much days it can take or what can be done from my side in this situation?

Can't say about you guys, but I'm getting a lot of instance restart requests lately. No option to restart it before the scheduled date to do the maintenance, logged a ticket on MOS and still we can't not even reschedule the forecasted day of the restart to a more suitable time/date.

Here I've been working with dozens of these restarts, basically they're doing it in batches every week. It started like two weeks ago.

Has Oracle officially confirmed that as long as I remain within the free 200 GB Block Volume allocation, I can increase the VPU setting to the maximum of 120 without risking losing the instance?

I forgot my password and the main issue is I don't receive the email when I try recover

I asked support they just send more recovery emails whit my user name

Also asked to them if they sending to right email what was right email so I have no clue what to do

Has anyone found a real workaround for the recent ~50 Mbps cap on Always-Free A1.Flex?

I tested multiple instances in Singapore, across different tenancies, and they all now sit around 45-55 Mbps. Single stream, multi-stream, upload, download, different test destinations — all hit the same ceiling.

This used to be much faster for me before, so it looks like an OCI-side throttle rather than anything inside the VM.

I also found this recent Oracle forum post with the same symptoms in Mumbai: https://community.oracle.com/customerconnect/discussion/949961/vm-standard-a1-flex-in-ap-mumbai-1-stuck-at-50-mbps-public-internet-despite-4-gbps-advertised

Question for people who have already dealt with this:

Did converting to Pay-As-You-Go actually remove the cap while keeping Always-Free usage free?

Did anyone get Oracle support to lift it?

Any other workaround besides moving to another provider?

Trying to decide whether it’s worth upgrading the tenancy or if I should just migrate off OCI.

Getting ~50 Mbps up and down on Brazil East ampere instance with 4 core

~ ➜ fastfetch --logo none
renato@archlinux
----------------
OS: Arch Linux aarch64
Host: KVM Virtual Machine (virt-4.2)
Kernel: Linux 6.19.14-arch1-1
Uptime: 51 seconds
CPU: Neoverse-N1*4 (4)
GPU: RedHat Virtio 1.0 GPU
Memory: 534.04 MiB / 23.41 GiB (2%)
Local IP (enp0s3): 10.0.0.91/24
~ ➜ speedtest-cli
Retrieving speedtest.net configuration...
Testing from Oracle Cloud (XXX.XX.XXX.XXX)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by Central Telecom (Ipuiuna) [166.04 km]: 5.616 ms
Testing download speed................................................................................
Download: 51.79 Mbit/s
Testing upload speed......................................................................................................
Upload: 50.95 Mbit/s
~ ➜

Can anyone clarify why this is happen. Oracle charged me upon signing up for free trial. The last step for creating account is linking my payment method to verify my identification but it says it will not be charged. But after successfully linked my mastercard they charged me when I complete the registration and then click submit my account creation is actually got failed. When I tried to submit again for the 2nd time they charged me again but it got cancelled immedietely so it was unsuccessful transaction. But my first attempt is really deducted my card.

Hi all.

I have two instances, both are "Always Free" plan. I received this e-mail. Is this normal? Should I ignore? Why this message?

Thanks in advance.

https://preview.redd.it/9aot5bnbig0h1.png?width=600&format=png&auto=webp&s=551d497a8bb650861cddb0a0475b8a7996808968

https://preview.redd.it/7xfe18nnig0h1.png?width=1304&format=png&auto=webp&s=57fe0acbea0f6978e4bb970e8c7b335a72807ae9

Hi! My previously running Ampere-A1 instance is completely unresponsive after a mandatory firmware update has been applied by Oracle. Force-reboots didn't solve the issue. The instance is apparently running, but any requests are timing out. Does anyone else have this issue?

EDIT: Since it's a free resource/free account, no support resources are available AFAIK

After being throttled I played around and this fixed it for me. Simply reduce the resources (or change them if you're not already using the maximum allowance.

Go to compute -> instances. Select your instance. On the button on the top right hand corner click Actions -> More Actions ->Edit.

Click the small arrow (▶) symbol beside your flex shape and Edit the OCPU's (and possibly RAM also.) If you're already using 4 OCPU's downscale it to 3. If you're using less than 4 upscale (be mindful if you have 4 instances all using 1 OCPU you'll need to upgrade to PAYG to upscale or delete an instance to free up the allowance).

After a mandatory reboot of the instance the network speed should return to normal for the OCPU's (1gbps per OCPU).

I did not try only modifying the memory. This may work but I doubt it as it is OCPU's which affect network throughput allowance.

Hope this helps everyone who has been throttled!!

Posting here because the standard support channel has gone dead and I'd like to know if anyone has been through this before.

**Timeline**

- April 25, 2026: received the standard "your Free Trial ends in 30 days" email. Account had been Always Free + active Free Trial since the start. No paid resources in use.

- April 30, 2026 (5 days into the 30-day window, before trial actually expired): tenancy suspended. Sign-in returns "Invalid username or password" no matter how many times I reset. Compute instance unreachable.

- April 30, 2026 evening: opened SR 4-0002675335. Detailed appeal explaining the workload (a personal recipe-sharing web app, Laravel + PostgreSQL, real users), the architecture, addressing every plausible false-positive trigger I could think of (DuckDNS reputation, cross-cloud Vercel→OCI traffic, PostgreSQL maintenance CPU spikes), and offering to upgrade to Pay-As-You-Go on reinstatement.

- May 1, 2026: response from Oracle Customer Support, in full: *"Your account was suspended for violation of the Oracle Cloud Services Agreement. If you believe this decision was in error, you may request a secondary review."*

- Same day: secondary review submitted with full architecture and identity transparency. Response: *"We have escalated your account for review, and it was determined that it will remain closed. This decision is final."*

No specific clause cited. No specific behavior identified. No technical detail. Just "violation" → final.

For context, I'm a professional DBA / IT manager, not an anonymous account. I'm not running a botnet, mining crypto, hosting illegal content, or doing anything that any reasonable reading of the Acceptable Use Policy (CSA Section 1.3) would catch. The app is **misechef.com.br** — is a free recipe app in test.

---

**The part that actually matters now: my data**

I'm not here to argue the suspension. Oracle has the contractual right to suspend accounts under Section 9.3. Fine.

What I am arguing is that **the same contract that gives Oracle the right to suspend also obliges Oracle to give me access to my data during suspension and a retrieval window before deletion**. Specifically:

- **CSA Section 9.3:** *"During any suspension period, we will make Your Content (as it existed on the suspension date) available to You."*

- **CSA Section 9.5:** *"At the end of the Services Period, we will make Your Content available for retrieval by You during a retrieval period specified in the Service Specifications. Following the retrieval period [...] we will delete any of Your Content that remains in the Services."*

- **CSA Section 20.6** defines Your Content as including *"all software, data (including Personal Information), text, images[...] provided by You or any of Your Users that is stored in, or run on or through, the Services."*

Source: https://www.oracle.com/contracts/docs/cloud_csa_online_v062223_us_eng.pdf

The boot volume of my suspended Compute instance contains:

1. A PostgreSQL database with content.

2. A Laravel storage directory with uploaded images.

Neither can be reconstructed from anywhere else. There were no off-host backups (I know, I know, that was on my roadmap and hadn't been set up yet).

I opened a separate SR exclusively for data retrieval, citing the clauses above. The AI Support Assistant routed me through KB85777 (boot volume backup via OCI CLI / curl) which requires Console access — the exact thing the suspension blocks. Catch-22 by design.

---

**What I'm asking the community**

1. Has anyone successfully retrieved data from a suspended OCI tenancy? Which team handled it? Trust & Safety? Cloud Operations? Legal?

2. Are there documented cases of Oracle providing a boot volume snapshot via PAR link or equivalent for suspended tenancies? I haven't found anything in the public docs.

3. Has anyone gotten a specific clause cited after pushing for it? At minimum I want to understand what was flagged so I don't repeat it on any future Oracle workload (or any other cloud, really).

4. Any escalation path beyond Customer Support — Customer Advocate, Developer Advocate program, executive escalation — that has actually worked?

If there's an Oracle person reading this who can help: I'm not asking for special treatment. I'm asking for (a) a specific reason and (b) the data retrieval right that the contract already grants.

Thanks.

Hey folks! A few days ago, I created my first Oracle Cloud account to deploy a free VM. I was not able to deploy it on the region though, due to a Host Out of Capacity error. Thus, I thought of upgrading my account to PAYG. But I got a generic error - Something went wrong, please try again later.

So I thought of deleting my account and starting with a fresh account. Upon not finding a way to delete the whole account, I went ahead with deleting my tenancy. Then I tried to create a new account, but I cannot do that since Oracle allows only one free account per billing address. I cannot use my other cards since all of them have the same billing address. Now I'm stuck in between - Neither can I get my old account/tenancy back nor create a new account.

I tried calling the Oracle support, and they told me to contact Oracle sales since it's a new account-related query. I tried several times but was not able to connect to the mentioned phone number.

Also tried with their Live Chat feature - When I tell the representative my issue, they tell me that they are redirecting my chat to the concerned department. Since there is always a wait time, my session gets disconnected automatically before I can reach someone in that department.

Is there a workaround? What are my options now? I thought of going with Oracle Cloud since they are providing a generous computing instance for free. I want to host my backend service written in Golang with MySQL DB. Feel free to suggest if you know any cheap/free alternatives.

Hi everyone,

My wife and I both have separate Oracle Cloud accounts (currently on Free Tier). We are two different people with our own IDs and separate credit cards, but we live in the same house, share the same public IP, and often use the same desktop computer.

We are planning to upgrade both accounts to Pay-As-You-Go (PAYG) because we want the added stability and don't mind paying for what we use. However, I’ve heard horror stories about Oracle’s automated systems banning accounts for "duplicate profiles."

My questions are:

1. Does the fact that we share the same hardware and IP put us at risk of being flagged as a single person trying to bypass Free Tier limits?
2. Does upgrading to PAYG make the accounts "safer" in terms of fraud detection, since we'll be verified paying customers?
3. Has anyone here successfully maintained two separate accounts in the same household without issues?

I want to make sure I’m following the TOS correctly before we commit to the upgrade. Thanks in advance!

I'm running Linux armserver2 6.8.0-1049-oracle on my vm - Does this have the patches and mitigations for the Copy/fail bug?