r/jotform

I want to share my experience with Jotform’s Instagram Agent because this became a serious issue for my business workflow.

I was not testing the feature casually. I used Instagram comment automations across multiple posts as part of my daily workflow. Jotform’s UX team even invited me to a feedback meeting because I was actively using the product.

The problem started when my Instagram account disconnected for no clear reason.

After reconnecting, all of my custom automations were gone.

This was not the first time this happened. After the first incident, I was told the issue would not happen again. I was also told that even if Instagram disconnected in the future, my automations would stay saved.

That did not happen.

The account disconnected again, and the automations disappeared again.

Nothing changed on my side BTW. I did not change my password, remove permissions, or delete posts.

The support experience made things worse.

Different support agents gave different answers. First, I was told the automations would remain after reconnecting. Later, I was told restoring them might not even be possible.

When I contacted someone from the UX team, I was told the earlier information from support was incorrect. The explanation was that some support agents were less experienced (?!)

As a customer, I should not have to deal with inconsistent information between teams.

I followed up several times over the course of a week and still did not receive a clear resolution.

This is not a small inconvenience for businesses using Instagram automation. When automations disappear:

.: customer replies stop working  

.: workflows break  

.: followers stop receiving responses  

.: businesses lose time rebuilding everything manually  

This experience seriously damaged my trust in Jotform.

If a platform is built for business automation, reliability matters. When problems happen, support needs to provide clear and consistent communication.

Based on my experience, I would be cautious about relying on Jotform Instagram Agent for business-critical workflows.

Hi all,

I’m currently setting up a booking system in Jotform using the Appointment field and Outlook Calendar integration, but I’m struggling with how availability is being handled.

What I’m trying to achieve:

• Inductions only on specific days of the week (for example Monday and Friday).
• One induction session at 08:00 lasting 4 hours.
• Up to 6 people should be able to book onto the same session/time slot.
• Outlook Calendar is connected, on Appointment Properties, and on integrations as well.

The issue:
As soon as one booking is created in Outlook for that slot, JotForm marks the whole time slot as unavailable. This prevents additional people from booking onto the same session, even though I have configured it as a group appointment with multiple attendees allowed.

What I already checked:

• “Maximum attendees per group event” is configured.
• Outlook Calendar sync is active.
• Availability is linked to Outlook Calendar.
• Appointment intervals and slot duration are configured correctly.

From what I understand, JotForm seems to treat the Outlook event as a fully occupied slot after the first booking, instead of allowing multiple attendees for the same appointment time.

Has anyone managed to configure this properly with Outlook Calendar integration?

I’m trying to understand whether:

1. This is a limitation of the Outlook sync integration,
2. There is another setting I’m missing, or
3. The correct approach would be to use a fixed group event rather than calendar availability sync.

Any advice or workaround would be really appreciated.