Sync with Outlook Calendar
Hi all,
I’m currently setting up a booking system in Jotform using the Appointment field and Outlook Calendar integration, but I’m struggling with how availability is being handled.
What I’m trying to achieve:
- Inductions only on specific days of the week (for example Monday and Friday).
- One induction session at 08:00 lasting 4 hours.
- Up to 6 people should be able to book onto the same session/time slot.
- Outlook Calendar is connected, on Appointment Properties, and on integrations as well.
The issue:
As soon as one booking is created in Outlook for that slot, JotForm marks the whole time slot as unavailable. This prevents additional people from booking onto the same session, even though I have configured it as a group appointment with multiple attendees allowed.
What I already checked:
- “Maximum attendees per group event” is configured.
- Outlook Calendar sync is active.
- Availability is linked to Outlook Calendar.
- Appointment intervals and slot duration are configured correctly.
From what I understand, JotForm seems to treat the Outlook event as a fully occupied slot after the first booking, instead of allowing multiple attendees for the same appointment time.
Has anyone managed to configure this properly with Outlook Calendar integration?
I’m trying to understand whether:
- This is a limitation of the Outlook sync integration,
- There is another setting I’m missing, or
- The correct approach would be to use a fixed group event rather than calendar availability sync.
Any advice or workaround would be really appreciated.