r/iiiiiiitttttttttttt

This remote user who somehow managed to go through 6 company laptops in 6 months. One was issued at hire, and then five replacements after that. Every time, she just said that the laptops wouldn’t turn on.

After the fifth replacement, we finally had her ship all the devices back so we could inspect them. 5 of the laptops powered on without issue and the other was covered in water.

We had done multiple support calls with her before this. At one point, we even had her join a session using her phone camera so we could watch her try to power the laptop on. Every single time she went to press the power button, she would pan the camera away or angle it so we couldn’t see what she was doing. Then she would say it wouldn’t turn on.

Her supervisor finally termed her and we’re asking her to send the rest of the equipment back. She texts us asking if we can pick up the equipment at her house.

We are in a completely different state… She proceeds to give instructions about a shed behind two mobile homes and says she’ll “wait on the deck” when we arrive.

We are now implementing a policy requiring users to return their laptops if they have already received a replacement. This is a contact center department with 99% remote users, so we tend to replace their equipment pretty fast, but this is probably the worst situation we’ve seen.

Normally a trailing General Motors logo wrapping around lol

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