r/heybikeclub

Anyone know what’s going on with the Hauler. I want to get one but it is sold out.

So, I received a Race Max 27.5" from my brother last year, and mostly it's performed fine. Recently, I had several spokes on my rear wheel break when I took the wheel off for cleaning and maintenance. I emailed Heybike to ask for the rim's tension specs so I could rebuild the wheel, and, well, see their response for yourself:

https://preview.redd.it/5k188jio4j0h1.png?width=828&format=png&auto=webp&s=f66c1f8cb3ca3fd1ef53071dbea0593c6cc2a082

https://preview.redd.it/d7rtz1ap4j0h1.png?width=739&format=png&auto=webp&s=001dd478648d17bab35e7879087eb82a5573b427

I've left the initial automated response and my reply with pictures of the broken spokes and motor serial number, but otherwise this is unedited. If a bike company can't provide information this basic so people can properly maintain their bikes, they have no fucking business being in this business.

Also, here's the Youtube short they linked: https://www.youtube.com/shorts/4hBtP1lE0mE

Yes, it has no audio or any other information. Completely and utterly useless.

I was trying to boost my speed settings, and reduce current and volatage for certain modes, and I am not sure if I had.

After changing the Spd (speed detection) setting up to max, it was at one point going roughly 34mph. However, it also only picked up on extreme speeds and was very inconsistent.

Did I mess up the spedometer, or boost speed? I have reset it for now.