Another recommendation against buying any Heybike products
So, I received a Race Max 27.5" from my brother last year, and mostly it's performed fine. Recently, I had several spokes on my rear wheel break when I took the wheel off for cleaning and maintenance. I emailed Heybike to ask for the rim's tension specs so I could rebuild the wheel, and, well, see their response for yourself:
I've left the initial automated response and my reply with pictures of the broken spokes and motor serial number, but otherwise this is unedited. If a bike company can't provide basic specs so people can properly maintain their bikes, they have no fucking business being in this business.
Also, here's the Youtube short they linked: https://www.youtube.com/shorts/4hBtP1lE0mE
Yes, it has no audio or any other information. Completely and utterly useless.
(Crossposting here in case my original thread on the heybike subreddit gets removed. I understand if the mods here want to remove this.)