u/distractress

Hey fam,

Super concerned and pissed off right now, gearing up to file a complaint with the Better Business Bureau unless anyone has suggestions.

I stayed at a hotel last month which I booked and paid for in advance thru Agoda. When I got to the hotel they told me there was a discrepancy in the payment paid and what was owed. (About $600 for four nights.) I got in at 1:30am so I just paid it. In the morning, I called Agoda and successfully reached a customer service agent. They were super confused, and apologetic, and even tried to reach the hotel while I was on the phone but for whatever reason they couldn’t. They then asked me to get a printed receipt upon my departure and then provide that to Agoda, and they would reimburse this as they agreed I should not have owed any further amount

Unfortunately, I realized after I got the receipt that I didn’t have an email besides the no reply one. I got a new one from an agent on Agoda chat, and then emailed it there. No response. Kept getting on chats, some evidently AI and some real people(?) with no confirmation that they had gotten the receipts or could confirm I would be getting the reimbursement. Every time I call Agoda now, it immediately ends the call saying they’ve emailed me with self-service options.

Yall I am so mad. I did what I was supposed to do, and I don’t make a ton of money. $600 is not an insignificant amount to me. Anyone have advice? I’m going to contact the Better Business Bureau if not and just eventually wait for some sort of resolution, I guess.

Hey everyone,

MSW in hospice practice here going on 3 years in the field. I really wish I didn’t have to make this post, but recently I’ve had another instance occur in which the family member of a patient of mine came onto me and am looking for ways to deflect or otherwise advise that that isn’t appropriate/tolerated.

This most recent instance was a few days after the patient had passed (come on), dicey family relationships all around, and I was working extensively with a family member on financial and funeral related needs. Out of the blue he came onto me even using the words “I’m flirting with you” as though I needed that reassurance. This was over text on a work phone, which we are permitted to do due to various challenges that come up with communicating with families. I said something to the effect of “OK, that’s enough” and he egged it on in other ways a couple of times before stopping.

Wondering what other folks would or have done in this situation? I hesitate to be too severe in my response, in this instance so as to be sensitive to any complicated grieving issues, but also don’t want to dwell on the fact that it’s happened at all, if that makes sense. It’s just so uncomfortable and I wish to all hell it wouldn’t happen but some people clearly think it’s OK, so just hoping to feel better prepared should it happen again. TIA