r/applesucks

I lost my phone in Colombia a few days ago. Someone found my phone and unlocked it. They used my WhatsApp to contact my friend and ask for money. We were willing to pay but he asked for money up front and it was obvious that the person had no intention of returning it. After we weren’t able to settle down with the agreement, things escalated and the snooped through my phone to find my pictures and videos to threaten me.

I had done almost everything I could as soon as I could. I changed my password on everything I could think of. I also suspended my SIM card and reported it as stolen.

The only thing giving me an extremely hard time was iCloud. The thief turned off my device on Find My almost immediately.

Day 1:

I tried to change my iCloud password on my laptop but since I didn’t have my phone with me to verify, Apple put me in the recovery mode for 24 hrs.

Day 2:

While I was waiting, the thief beat me to it and changed the email and the password (Which I didn’t understand how bc u suspended my phone number already)

I called apple immediately when I saw the update and Apple support told me bc I couldn’t verify with my phone number, I had to wait till I get a new replacement phone to continue.

I told them I was worried that the high would beat me to it again, and they told me I could go file a police report in US and report it as a stolen phone.

Day 3:

So I waited again and used my new phone to verify my account the next day, apple support told me there’s nothing I can do bc the primary email is theirs not mine anymore. I told them I had a police report filed both in Colombia and US, and had all the document to proof that it was my phone but they just kept saying there’s nothing they could do.

I was somehow able to do the recovery process again but it’s taking 6 whole days this time. So I am just waiting for 6 whole days thinking about how the other person is snooping through my phone and looking for more info to threaten me and ruin my life in the future.

I’m extremely annoyed and frustrated with Apple. I don’t understand why it is so incredibly difficult to protect myself from my stolen device. I had everything to proof that it was a stolen phone and was told over and over again to just wait and each day was just getting worse. I had 0 issues changing my passwords on anything else. Some websites asked me to verify with passports and selfies and ICloud was the only one that fucked me up so bad.

If there’s anything I can do during this time, please help because I don’t think I can actually get my iCloud back even after this 6days.

I’m going to be completely honest i’m a pretty big apple glazer but today i made a shift from spotify to AM because spotify decided to increase their prices yet again, and holy mother of god i want to rip my hair right out of my head… the algorithm is trash,search is absolutely broken, sync doesn’t work, can’t select multiple items on a phone (literally had to use my laptop just to move songs around).

I genuinely do not understand how anyone tries comparing AM to other platforms, it’s an absolute nightmare to use.

I need advice

My partners ipad stopped working so he went to the Apple Store to see what he could trade it in. The representative told him that he could give him about 600 dollars to his Apple credit card, my partner asked us this a gift card or cash back to my account and the representative said cash back and reassured him when he pressed. Also the representative dropped his iPad which is why The amount went to around 670 instead of around 300. there were a lot of issues getting the money refunded over days with many follow up calls and when it was finally deposited, it was deposited as a gift card. my partner would not have made the decision to trade in his iPad for a gift card, and only did so bc the employee said it would be real money. He had called back many times and they repeatedly said there is nothing they can do, and they don’t know why the employee told him he could get a refund because it’s against their policy they only do gift cards and there is nothing they can do. He doesn’t want the digital gift card on his Apple account and they also refused to give him his iPad back. He is in texas. what should he do, aren’t there apple policies or state buyer protection laws? He was misinformed, had his property damaged, and has further time wasted, rude customer service.

In my opinion he deserves a full refund plus compensation for the way this has been handled. This was employee incompetence and he was basically manipulated even unintentionally into trading in.