Apple damaged property and misinformed customer refusing refund
I need advice
My partners ipad stopped working so he went to the Apple Store to see what he could trade it in. The representative told him that he could give him about 600 dollars to his Apple credit card, my partner asked us this a gift card or cash back to my account and the representative said cash back and reassured him when he pressed. Also the representative dropped his iPad which is why The amount went to around 670 instead of around 300. there were a lot of issues getting the money refunded over days with many follow up calls and when it was finally deposited, it was deposited as a gift card. my partner would not have made the decision to trade in his iPad for a gift card, and only did so bc the employee said it would be real money. He had called back many times and they repeatedly said there is nothing they can do, and they don’t know why the employee told him he could get a refund because it’s against their policy they only do gift cards and there is nothing they can do. He doesn’t want the digital gift card on his Apple account and they also refused to give him his iPad back. He is in texas. what should he do, aren’t there apple policies or state buyer protection laws? He was misinformed, had his property damaged, and has further time wasted, rude customer service.
In my opinion he deserves a full refund plus compensation for the way this has been handled. This was employee incompetence and he was basically manipulated even unintentionally into trading in.