As the title says, my boss cannot print color on our xerox c8155 on the second floor but can print color on the one upstairs. We have turned on everything on his computer to print color and cannot figure out what to do. Is there something we have to change with the printer? This may be important, me and everyone else can print color on this printer
Hi, hoping to get some guidance if anyone out here is able to.
Many years ago, we had a Xerox rep help us configure the settings and create a clone file for a similar AltaLink model to get scan-to-email working with our smart cards, among other things. Everything works and it's great.
Now, 5+ years later, we are trying to implement essentially the same settings on a similar AltaLink model. While users can login with their smart card, trying to pull the e-mail address via a network address book/LDAP lookup just doesn't seem to work.
Xerox support has not seemed to care one iota about this and bucked us. We have the settings on the DCs seemingly set, ports seemingly allowed, and everything mirrored as best as we can, but when trying to "Add me" for an e-mail and send, it just pulls nothing.
I can see an audit failure for Security Event ID 4768 for the attempts to scan. Packet captures on successful printers in Wireshark show LDAP events between the printer and DC, however I see no LDAP events in printers where we're having troubles.
We do see KRB5_KDC_PREAUTH_ERRORs (I believe that's how Wireshark labeled them), but we don't see that traffic whatsoever for successful Xeroxes.
Does anyone have any pointers or sage wisdom that may help? Thank you in advance.
Hello! We're a small design studio from Antwerp, Belgium, and we work for mostly non-profit clients.
We have a Phaser 7800DN that we mostly use for test printing. Unfortunately, it is EOL, and we have been seeing black smears on the prints. I've attached some examples.
We'd love to replace the parts ourselves, if possible, in order to extend the life of this lovely printer. Any ideas what this could be? Tips for diagnostics?
After some research, we were thinking it could be the black drum unit. But honestly, we have no clue 😄
I'm banging my head on the table here ... I have a clone file I want to install to the Versalink C7120. It wont let me install the entire file. It shows me the contents of the zip when I just want to install the entire file. How do I turn this feature off?
I'm on a macOS Tahoe 26.3.1
I just picked up a used Altalink C8145 with a finisher. It works fine without the finisher, but when hooking up the finisher the paper will stop in the transport unit as it's exiting into the finisher. I tried connecting it to my C8000w and it does the same thing. Any ideas?
The IR sensor seems to work in the transport unit and the motors are turning fine. If i open the finisher top cover it'll often times even feed the paper out. I checked continuity on all the wires (in case they were damaged during transport) and they all checked out. Any ideas?
Maybe I put it together wrong (I can't find a manual)? I place the transport unit in the tray and install two screws, and then clip on the finisher. I've connected a finisher to my c8055 just fine.
