I need some help on this. (two different AIs have been wrong.)
I have a 9861 on WxC.
I have one active call and one call on hold.
Now I want to merge them.
There doesn't seem to be a way to do that, at least on a 9861.
Even my support vendor says there should be a "join" option.
There isn't.
If there's an option in the Control Hub, I haven't been able to find it.
Does anyone have any suggestions?
Webex MT.
9861 phones
Full rant.
Now I can't get the barge feature to work.
The docs say it's a supported feature on the 9800 phones and I want to use it.
Privacy is turned off and Barge in is enabled for all sets involved.
I suspect it's related to another issue I have where I can't join two calls on my phone together.
It seems to take days to get a response back from tech support. These issues could actually hold up cutting my enterprise over.
I would love for someone to say "You're an idiot. Just change setting X and you're good to go." But I feel like the features Webex says is supported haven't been fully tested. Perhaps that's why I exist, to be a beta tester for them. If that's the case, I don't ever want to talk to Sherlock again.