Help us shape the future of assistance in Trezor Suite

At Trezor, we are constantly exploring new ways to make managing your digital assets more seamless and secure. We are currently working on a concept to bring contextual support and guidance directly into the Trezor Suite app - and we’d love your honest input.

Please, make sure you are on your desktop - this study cannot be filled out from your mobile device. This study is strictly for research purposes and takes approximately 8–10 minutes to complete.

How to be Rewarded:

1. Post in comments a screenshot of completition

Thanks again everyone!

Hi everyone, are those of you with a Safe 7 having any problems connecting it with the cable? Because I used the cable that came with it and it doesn't connect or charge, but when I connect it with another USB-C cable, it only recharges the battery.

Also, is it normal that there's no power button and it just stays in sleep mode?

I bought a safe 5 device at end of 2024 and absolutely love it. In fact I bought 2 of them!

I’m only holding SPX6900 (on Ethereum).

I’m just wondering when I should start considering upgrading to a safe 7, or whatever the next device might be in terms of protecting myself against quantum computing.

Any thoughts on when private keys will be vulnerable to this?

And now I have been using my Trezor for a few years and my seed is still tucked away on the little paper slip included with it and jammed into some drawer somewhere. Of course...

Anyway, got curious about alternatives and started to do research; engraved metal plates, encrypted USB drives, specialized smart card solutions, and even an NFC ring which stores your mnemonic seed. Some of these things look like they can really help, others look kind of like overkill.

If any of you guys have upgraded to more secure backups of your seed phrases, how have you gone about it? Have you used multiple copies stored in various places? Smart card or a physical item like steel?

Also interested to hear from anybody using NFC solutions regularly in their lives.

Do Trezor users only use the multi address function solely for bitcoin or do you use multi addresses for other coins such as solana etc. I can’t find much information online about how to take advantage of this when using Trezor and the more I search I start to think that its best used with bitcoin and other coins built for the multi address function other than that I may as well keep the single address for coins that aren’t built using this method. any advice and guides for dummies lol would be great

What would be the best Trezor out of these 3 to store a very very big amount of BTC ?

Trezor safe 5 and Trezor safe 3 are basically the same, the only difference is the touch screen and the bigger display

It’d be nice to have a QR code for your wallets to pop up allowing others to easily scan and transfer. What other implementations of the screen would all of you like to be added?

Another take from me about Suite design. Didn't you notice how many errors are displayed in Trezor Suite during normal usage? And I don't remember even a one which was really helpful. I encoutered them sometimes when I focus window, unlock my device or even but trezor on a wireless charger. Additionally from average user's perspective they are just gibberish. In my opinion they should just be hidden inside logs and don't display, don't bother user, if they don't block anything...

https://preview.redd.it/2ptkafbxodwg1.png?width=2149&format=png&auto=webp&s=8aa328f226affbff523fce3bfdd162b46e07b631

Hi everyone,

I was on binance.com withdrawing my funds (I'm poor, do not waste your energies with DMs) and a popup appeared on my Trezor physical device asking for something related to binance.com. I couldn't read the whole sentence but I remember clearly that "binance.com" was in the wording.

As soon as I pressed "withdraw" on binance, the popup disappeared.

Is this normal or a security concern? Can someone explain me what happened?

I am running firmware 2.9.1 and Trezor suite 26.1.2.

Thanks in advance

The whole point of cold storage is physical verification. seeing everyone hype up tap-to-phone nfc cards lately is wild. a phone screen can be compromised. if the device itself can't display the exact address before sending, it completely defeats the purpose of hardware security. if malware swaps the clipboard address on your phone, tapping a card blindly just signs away your funds. you are literally just trusting the app ui at that point. a dead ledger is a pain, sure, but skipping the screen entirely for "convenience" is insane. battery-free with an actual display should be the bare minimum.

Dont get me wrong, I understand that for a lot of users the best option to not loose their crypto is to write it down and put it in a safe.

But, a physical copy can be stolen, damaged, destroyed or get lost.

So, for me personally, I think that storing the 20 words in an (offline) password manager (like a Keepass database) or a Veracrypt file that is only used for the seed and has 2FA and then properly backing up that file is much safer then writing it down and putting it in a few 100 dollar safe in my house.

As long as I make the initial file where I store the seed on a computer that is safe and use a proper backup strategy (encrypted on your NAS, on your person and in 2 different cloud locations), the chances of the seed getting stolen or lost is much smaller then when keeping it in your house?

I reported this on github, but they said it is by design 😏

I just don't understand why there is the popup above another popup 🫣

Overall Trezor Suite looks good, but there are few, ekhm... strange design decisions, which undermine this good impression..

https://preview.redd.it/umde6ia0s1wg1.png?width=2354&format=png&auto=webp&s=a6c75d4a02acc8da525e66d5cdb203defa99d16d

I came across a post that said Solana within the Trezor App has Syncing issues is this true? Because that would be quite inconvenient.

I also wanted to ask if the app tracks your assets correctly as I’ve seen some say it’s quite behind in updating your portfolio etc which isn’t my experience with Tangem so far.

thanks for the help!