r/TDBankCanada

Hi folks,

Just reaching out here because I experienced (and fell for) a scam today regarding my TD account. Maybe this isnt a good place for this but I figured I would let folks know.

I got a call from the following number which showed TD in the caller ID (1-877-351-4723). They called me saying they were TD Loss Prevention and that they noticed strange activity on my account. I spent over 30 minutes on the phone with these scammers trying to gather details as I was feeling skeptical. I should have listened to my gut but I didn't. They prompted me to secure my account by going to tdadmindevice.com (again I really should have listened to my gut and not put in my login details - and after I asked to speak to a manager I put in my login details like a fool)

Within 2 minutes they e-transferred everything out of my account. By the time I realized what had happened and called TD to close my online banking they had already drained it.

Please be smarter than me. TD will never call you to report fraud - they always send a message first to prompt you to call. Also never go to a url someone gives you over the phone. I truly thought I was smarter than this but here we are. All my saving gone.

Or do they monitor other social media spaces, like Facebook, Twitter, or anything else?

I think it’s time to push the idea of unionizing. For starters, I’m a conservative. I wish this weren’t even a discussion, but it seems that support staff in most TD office roles are criminally underpaid and overworked.

Middle/upper management are inefficient, and incompetent, while many of the high earners in the company are boomers who have been in the industry for 20+ years yet seemingly have no idea how to use technology or adapt to any new processes. I understand ever since the 3B fine there are far more compliance procedures in place and I understand the reasoning of why they are in place. That being said the result of new systems, more strict procedures, and greater regulation directly impacts the workload of support staff and the low-mid earners at the firm, while the higher earners sit back behind an office desk complaining about every process while the team below them does all the work and they earn $300k + a year.

Pulse is a joke, they don’t care about any of us. We get emails from the CEO about how great the firm has done, while we can’t fill our gas tank. I’d like to remind everyone that the poverty line after tax is approx $30k a year or $2500 a month. How are we working for one of the biggest and supposedly most respected companies while living on or just above the ******* poverty line.

I understand that there are huge obstacles in place as the unionization would likely have to be federal and involve very sophisticated organizing. I also don’t know exactly how the bargaining units would work. Is our bargaining unit our office? or is it everyone who has the same role across Canada. (Example are all commercial banking associates across canada in the same bargaining unit?) (I don’t work in commercial banking, just an example). I assume this would be different for retail vs office roles.

I am curious to know if this feeling is shared across the board, because as someone who’s working for TD for about 6 years, it feels like this firm doesn’t care to retain talent or compensate people fairly, they would rather plug and place when someone quits as it’s cost effective. I’ve been promoted, so this is isn’t hate for the sake of hate, I see many incompetent workers who can’t even speak the language getting promoted to roles or getting hired for roles from OFI that they have no business touching because the firm loves suppress internal growth. The big picture isn’t being looked at, people are lazy and there is little incentive to do a good job. (I work hard because it’s ingrained in my European immigrant belief system and it’s all i’ve ever known). I can understand how people give up after so long and just punch in and punch out because they realize TD doesn’t give a fuck about them and they suffer from a sunk cost fallacy and just try and push through to retirement and get a nice pension.

I always thought unionization was crazy, but the more I talk to people in similar roles in both my district and other districts, the more I see people agree with my views.

I’d love to talk to those who feels similar, or has any expertise in unions and what it would look like to get this process started.

Change starts and ends with the little guys, we can’t expect anyone in a senior/executive position to due anything to make our lives and jobs better and more fairly compensated, all they care about are next quarters earnings report. We have technology and forums, reddit discord etc. to connect each other in ways we could never imagine. Nepal overthrew the govt via gen z discord ffs there’s no reason we can’t do the same.

For anyone who has every thought about making real change in the world, you are not alone. It starts with you.

I was let go in from Scotia bank in 2024 for cause. It wasn’t fraud or anything illegal. I unfortunately made a stupid comment and I was let go. I’m currently doing a background check at RBC. will I pass the background check?

I'm having tremendous problems with TD's investment branch. The issue has been about 2 months, I talked with their local branches 5, 6 times, then got on phone lines more than 6 times. Everytime I got promised to resolve in a couple of business days and would call me back. All I got so far are stone walls and runarounds. I have not received any solid information on what the issue had been and they were working on it.

Did any of you have issues with them and couldn't resolve with their frontline people? Who and where did you eventually find to resolve your issues?

I have talked with branch managers and online resources managers. None seemed useful at all.

Hey everybody! I've recently seen a new, sophisticated phishing method, and I want to share it to help keep others from getting scammed.

I've been getting calls from 1-888-330-3056 2-3 times a day, although it may seem like a legit number, on Twitter, TD Canada confirmed that it's a legit phone number. However, when I called the official TD number 1 (866) 222-3456 they confirmed with me that they never called me and there are no notes or anything outstanding on my account. They also said that the number is not recognized which confused me because on Twitter, TDCanada said it was legit.

When I picked up the call from that number, I would hear the phone dialing someone. I tried calling back with my Calling App it says "the number you are dialing is unallocated."

When I call back that number on my phone, it goes to the automated TD voice, which sounds really legit. They ask you to enter your access card and answer some questions which shouldn't happen because my phone number is already on file and my voice is already recognized by their voice recognition.

What I think is happening is that they are spoofing that number to get people to answer to provide them with their access card number and their voice so the scammer can use it, then spoof your number when the scammer is calling TD and use your access card, and your voice to access your account and drain it. This method is Sophisticated, because it makes you pick up. This is how TD collections do it, they call you multiple times a day, which makes you think its legit.

I’ve gotten a few calls from TD Helps at 1-855-834-3577 and haven’t been able to answer or call as I work and by the time I’m off I’m not able to call and both times they’ve left a voicemail and haven’t explained the reason for the calls. Has this happened to anyone else? I’m confused and I find it stressful since my hours make it hard to call back.

Got informed - start in July
Any thoughts?

Anyone happen to know if TD ever waives the annual fee for the Aeroplan infinite privilege card for say high net worth clients?

I forgot who is my financial advisor. When I go to the bank, the tellers would not tell me.

I just had an interview for a teller position on Friday. It was both qualifications and behavioural in one interview so I'm pretty sure I don't have any other interviews to pass. I asked and they said they would confirm within a week if they were offering me the position. But the impatience is gnawing at me and I'm wondering what the timeline is like if they offer you a position? I heard they do lengthy background checks, is this also the case for bank teller positions? If I get an offer how long do I have to wait in general to start? A week? few weeks? a month?

I’m currently internal at TD and exploring a move into that space. Curious what the role is actually like day-to-day, how steep the learning curve is, and what skills make someone successful long term.

Would really appreciate any honest insight on the environment, expectations, and growth opportunities.

I got a call from Td’s legitimate number yesterday ( from Richmond hill) and was told they were calling to discuss possible investments as they noticed I had some “ high” sums with very low interest. Told them I wasn’t interested and the only high sum was for osap which I was not interested in investing, that’s all I said.

Family just got scammed from a call from “ lost prevention” and they are convinced I’ve been targeted, just want some clarification I’m okay lol

I have 2 step verification on and never use 2nd party apps for my account

Is it possible to fail background check because someone forgot the exact date he ended a role which was just less than 4 months and also had an overlap of two weeks with another job. The same role was intentionally omitted on resume because it does not align with his career path but disclosed it during the background and just include end date as date of resumption of the new job. Now the background check company is requesting letter that included the last date of work and the person is concerned.

We hope to read from others.

Anybody ever try this before or have any luck with it? With the all-inclusive chq you get the TD Visa infinite card rebate of $139. Has anyone opened the account up for a month prior to their credit card annual fee coming out to finesse TD for that rebate?

Does anyone know if the tool is tracking only during work hours(9-5). What if you login during weekends? Does it get flagged as less productive day if I login for a couple of hours? What are the must knows about this tools. Like is being in a meeting considered productive hours? How often is the average calculated? Is it monthly or weekly?
If less than 4.5 hours they’re directly terminating that I’ve heard from multiple people.
Your thoughts?

Hey everyone, I know this is a long shot but I’m currently trying really hard to get into TD Bank Canada and was wondering if anyone here would be willing to help with a referral. My name is Karthik and I have over a year of experience in sales and marketing/customer-facing roles, and I’m open to opportunities in pretty much any sector at TD. I’ve been reaching out to people on LinkedIn but honestly haven’t had much luck getting responses. If there’s any good soul out there willing to help or guide me, I’d genuinely appreciate it. I’d also be happy to connect on LinkedIn if needed. Thank you!

Hi, I need your help for the first interview with TD for the CER role.

Questions they might ask and tips to pass it. 

need advice from HR/corporate people

I work at a large bank in Canada in a non-client-facing operations role. I have ADHD and have been struggling significantly with burnout related to the current return-to-office structure (4 days in office). I’m posting because I genuinely want advice from people who understand HR, accommodations, corporate environments, disability management, etc.

For context:
- I CAN do my job and my productivity has actually improved over time.
- The issue is sustainability of being in office almost full-time.
- I experience headaches, dizziness, cognitive fatigue, sensory overload, burnout, etc. after prolonged office days and commuting.
- When I work from home, these issues are significantly reduced and I’m much more consistent overall.

Earlier this year, I opened an accommodation case through Manulife. My healthcare provider strongly outlined that working from home more often would likely be best for me medically/functionally. However, Manulife denied the work-from-home request and instead approved things like:
- assigned seating
- noise-cancelling headset
- quieter workspace options

I trialed those accommodations for about a month and honestly they did not solve the actual problem at all. My productivity remained fine, but I still continued burning out and needing intermittent sick days because the environment itself is what overwhelms me.

Today I got called into a meeting with my manager and her manager because apparently I’ve already taken 10 sick days this year and it’s only May. Their main concern seems to be attendance consistency. They reopened the accommodation case and asked what else I need / what accommodations would actually help.

Realistically, what would help most is a hybrid arrangement with more work-from-home days (even 2–3 WFH days instead of 1 would make a huge difference). I genuinely believe my attendance would improve if the environment itself was more sustainable for me.

What confuses me is:
- if the first accommodations clearly didn’t solve the issue, what exactly are companies/Manulife looking for at this point?
- how much weight does Manulife actually give healthcare provider recommendations?
- can employers realistically deny hybrid arrangements if the employee is still productive but the office environment is causing repeated burnout/sick days?
- does having an accommodation history internally hurt your chances of moving into other positions/departments later?

I also want to emphasize:
- I am NOT asking to stop working.
- I’m trying to find a setup where I can work consistently without repeatedly crashing.
- I don’t want my direct management knowing detailed medical information either……. I know accommodations are supposed to focus on limitations/restrictions, not diagnoses.

I honestly just feel stuck in this loop where:
office = burnout = sick days = concern about attendance = more accommodation reviews = repeat.

Would really appreciate insight from anyone in HR/disability management/corporate leadership who has seen situations like this before.

I have the TD First Class Travel Visa Infinite card. Seems like you get $100 credit if you book a hotel trip costing $500 or more through TD Expedia. Does this apply even if I pay the cost of the hotel with TD points instead of cash? Thanks