r/SilencerShop

3/18/26: purchased Sparrow 22 on backorder.

3/24/26: SS emails me and lets me know my compliance review is complete and everything is good to go.

4/16/26: Serial assigned. Form 3 submitted.

4/20/26: Form 3 approved. Sparrow gets shipped to my dealer

4/23/26: Get a SS notification that form 4 is ready to submit.

4/24/26: Dealer just called me. Took 5 minutes to certify. Form 4 officially gets submitted. I filed as a trust. Dealer informed me it can be 2-3 weeks to get the approval for a trust.

Now I get to wait some more…..

Wanted to detail my first experience using silencershop. I currently have a can and sbr from years ago before Eforms was even a thought.

So, I order an OCL Milkman on back order. Went ahead uploaded my trust documents and all the associated information for myself and my wife. double checked it and created the ATF Eform account.

Milkman came in. Ran by my dealer and certified the application very quickly in between errands. Well, one thing I will say was my fault is I did not double check everything super well before this.

Leave and just happen to over the weekend working. I checked the form on my email just looking again. I notice that the trust name is incorrect, but the address is correct. I send Silencershop an email and they respond saying that they will be on it and have someone reach out. two days later i send an email asking for update, no response. In between this I call multiple times and stay on hold until I have to get off the phone. I wait a few more days contact my dealer and explain and they finally get them on the phone and stop the process. The dealer says that the trust documents uploaded on my dashboard were incorrect and show the trust name that was listed on the form 4 and I need to change the documents.

I go in and look and find that the trust documents shown on my dashboard or for someone in Texas and I am in Alabama, with no knowledge or association with these people. So, there is no way I could ever upload these documents that shows this trust and the personal information of the people listed. It had to be silencershop who uploaded these documents from someone else after I had uploaded the correct documents.

I return to my dealer because I have another suppressor arrive and I said then I could certify both form 4s at the same time. Go in and the dealer checks and the address listed for me on the dealer's dashboard is incorrect as well. The dealer says you need to change it to the correct address and I go into my dashboard and show him where my correct address is listed on anything I can find, I also double check ATF Eforms and it has the correct address listed as well.

Dealer says your going to have to call them and wait until someone picks up so they correct the problems and also return the milkman to the dealer dashboard because the milkman shows the form 4 is in process and due to the address being incorrect on the dealers dashboard even after refreshing and clearing the history it still shows the incorrect numeric for my address.

So, hey I will call today and see if by some chance I can get someone on the phone, because I am in limbo until then.

This is absolutely unacceptable. What if the ATF would have approved this or before the stamp cost was gone and it cost another $200 because the software or whatever they are using uploaded someone else's trust information onto my dashboard. Not to mention the personal information listed on that person's trust.

I'm having some weird issues with one member of my trust not receiving the silencershop.com docusign email. She's asked repeatedly to have it resent (and gotten confirmation that it was). We've changed the email address that she uses, and I've asked to have it sent to me so I can forward it to her. Silencershop told me it would be sent, but I never got it even though I received my own docusign email over a week ago. Any idea what would cause this? Is it a glitch with their customer service AI or something?