u/Temporary_Success_59

I'm having some weird issues with one member of my trust not receiving the silencershop.com docusign email. She's asked repeatedly to have it resent (and gotten confirmation that it was). We've changed the email address that she uses, and I've asked to have it sent to me so I can forward it to her. Silencershop told me it would be sent, but I never got it even though I received my own docusign email over a week ago. Any idea what would cause this? Is it a glitch with their customer service AI or something?