r/RingCentral

The real estate team I work with uses RingCentral to route calls that are made to our signs/billboards etc to a call queue that then rings to our agents cell phones.

Each of our agents has the RC app on their phones, and our routing is set to "longest idle" which I take to mean whoever has not been on the app in the longest period of time, should receive the next call. If the call rings their phone for 25 seconds, it moves to the next agent in the queue. Ultimately, the intention is for this to operate in a round-robin style, where everyone receives an equal number of phone calls.

For some reason, the calls are not being distributed evenly. When I look at our 60 day detailed call logs, some agents are getting calls 3 or 4 times more often than others.

I have been on multiple video calls with RC representatives where they have had me change certain settings in agents profiles and every time they tell me this should fix it.

A few weeks later I am always back to the same issue. Has anyone else had this problem and found a fix for it?

Our internet us working fine. The lines are set with green check marks on the app. Phone calls work in app. But can’t figure out why phones aren’t up and running

Will RC ever introduce this feature?

Callers still can't press zero when they reach a voice mail to be transferred to a pre-determined extension (ie a admin assistant when someone is not available or a coworker when someone is OOO)

Hello wonderful people,

I run a small/medium sized business and we use RingCentral to communicate with our customers via SMS (mostly) and to take calls. As we've grown larger, we have added more people to our "backend" team but we're still using a basic plan. We are sharing the login details so we can all see the texts each other send and receive because we're all signed into the same account. We do it this way because it helps us pick up the work right where the other left off. We can simply scroll up and read the conversations that have already transpired and continue it from there.

I'm here to ask: is there a better way to do this?

Obviously as we keep growing we will not be able to have 10+ people on the same account all trying to text people at the same time. Toes will be stepped on, redundancies will occur and errors will happen as there's no way for us to know who's texting whom and drafts are not saved via cloud. We have some of the best service in our space due to how much time we spend on RC, and I want to be able to keep that level of service while still maintaining steady growth.

Thanks, guys!

We are having issues with SMS being resolved automatically and then not being able to resolve the conversation ourselves so it remains in the shared inbox. Anyone having this issue? It seems like a glitch.

Setting up 5 brand new Yealink T54W phones with Ring Central. I provisioned them so they're all in the admin portal on the web. They updated the firmware as part of that. Then I noticed one of those two things reset the admin password to default. Now it's also complaining that user "user" and user "var" are using default passwords.

I assume user will be filled in when I assign a user/extension to the phone. But should I change var, as that's an internal type of user. Also, should I then change the admin user account on the phone via the web interface of the phone itself on our local network, or will that somehow lock Ring Central out?

Also, can I change any of these centrally from Ring Central's admin page? It'd be a lot faster if I could.