Shared Texting for Small/Med Sized Business
Hello wonderful people,
I run a small/medium sized business and we use RingCentral to communicate with our customers via SMS (mostly) and to take calls. As we've grown larger, we have added more people to our "backend" team but we're still using a basic plan. We are sharing the login details so we can all see the texts each other send and receive because we're all signed into the same account. We do it this way because it helps us pick up the work right where the other left off. We can simply scroll up and read the conversations that have already transpired and continue it from there.
I'm here to ask: is there a better way to do this?
Obviously as we keep growing we will not be able to have 10+ people on the same account all trying to text people at the same time. Toes will be stepped on, redundancies will occur and errors will happen as there's no way for us to know who's texting whom and drafts are not saved via cloud. We have some of the best service in our space due to how much time we spend on RC, and I want to be able to keep that level of service while still maintaining steady growth.
Thanks, guys!