r/RelayForReddit

Is this the final stake in the heart?

Hello everyone, hoping someone can help me understand what's going on here.

My setup:

• Google Account A: my main account, has an active Relay Silver subscription purchased through Google Play (~48 days remaining)
• Google Account B: an older account I recently added to my phone's Play Store; needed for unrelated apps, has no Relay subscription

The problem:

Ever since I added Account B to my phone, Relay behaves as if I have no subscription. It prompts me to subscribe, and when I do, it tries to bill Account B - not Account A where my sub lives.

If I remove Account B from the phone entirely, Relay recognizes Account A's subscription and works fine. But removing Account B is not an option - other apps depend on it being present.

To make things worse, I got confused by the "no subscription" messaging and accidentally paid for an extra month on Account A. So I'm sitting on ~48 days of Silver that I can't use.

What I want to understand:

Why is Relay apparently treating Account B as the "primary" billing account and ignoring Account A's active subscription? Is there a way to tell Relay (or the Play Store) which account to check for the subscription?

I'm not looking for "just remove Account B" - that's off the table. Any insight appreciated!

For a long time now, redgifs thumbnails have failed to display and only showed a black square. But other users weren't experiencing that.

 

I finally figured out what's triggering this bug, and it has to do with Reddit preferences. Here is what causes this bug to happen:

1. Default to Old Reddit (i.e. in the reddit preferences).
2. Under Media preferences, set "don't show thumbnails next to links".

If you do that, then in Relay, redgifs thumbnails will fail to display.

 

This didn't used to happen, as thumbnails in Relay are configured through Relay and should not have anything to do with this Reddit setting (which affects the desktop browsing UI).

I would ask /u/DBrady to please fix this bug, please.

I've been having trouble using Relay for Reddit as my subscription can't be confirmed. Further, I can't re-download the app because my device now fails integrity checks (see google's policy on bootloading and anything else that 'compromises' security).

I have also noticed a bunch of other people dealing with subscription issues, not being able to log in, or things just not loading on Relay recently.

Are all phones with sideloaded apps having issues with Relay?

Every time I open a GIF in the comments and touch to download it it downloads an old gif I downloaded months ago. I'll go look in the notification bar and it will say it saved it but it's not in my photos and the preview in the notification is always the same gif I downloaded months ago. Every single time. It's so strange haha

If your comment is deleted you can't see that when logged-in.

It'd be informative to know this, either automatically or on individual request per comment or comment thread. Some subtle, coloured writing above the comment perhaps.

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Also, unrelated, the automatic upload to Imgur could do with an alternate option as today I heard Imgur is entirely unavailable in the UK.

I have two google accounts on my phone as one is UK based and the other is Aus based (where I'm currently residing).

I'm currently subscribed via my Aus play account.

Every few days or so Relay will kick me out and ask me to resubscribe with the costs set to GBP. Clicking restore always fails. The only fix I've found is to log in to the play store with my Aus account on another device (or incognito browser on the device) and install it which triggers Relay to check it via the right play store account.

Unfortunately this only works for a few days at a time.

Device information:

Relay Version: 13.0.46 Pro

Phone: Google Pixel 10 Pro XL (mustang)
Android Version: 16 (36)
Device (product): mustang (mustang)
Rom: CP1A.260305.018

Hi there,

I’m running into an issue when trying to log into my Reddit account on the app. After selecting “Add Account”, the login screen appears, but my keyboard never shows up, so I’m unable to enter my credentials.

I’ve already tried basic troubleshooting (restarting the app/device), but the issue persists.

Do you have any idea what might be causing this, or how I can fix it?

Not sure if this is a relay thing or a reddit thing but all of a sudden r/all is working for me again. Hope it's the same for everyone else.

often getting failed to load content or http 500 error, even after reinstalling the app.

For the past couple weeks basically once per day Relay has kicked me out, saying I'm not subscribed. Clearing app data doesn't fix it, the only thing that resolves the issue is fully uninstalling and reinstalling... And then it happens again in a day.

I'm getting pretty frustrated with having to log in and set my favourite subreddits each time.

Is there a resolution to more robustly identifying that yes, I am still subscribed?

Is DBrady open to direct messaging for these kinds of mundane issues? I don't want to direct annoying/low stakes issues to him, although it may be related to a bug. Who is the right person?

I'm old and crotchety and so are my friends, can we have an option to share old. style links?

For the last few days I've been able to use front page and go to subreddit directly, but my All feed doesn't load at all. Is there a fix for thus?

https://www.reddit.com/gallery/1se6eqn

Device information:

Relay Version: 13.0.46 Pro

Phone: Samsung SM-S918U (dm3q)
Android Version: 16 (36)
Device (product): dm3q (dm3qsqw)
Rom: BP2A.250605.031.A3.S918USQS7EZC1

I get notifications from the official app but cant relay also give me notification for my subreddits.

Tried disabling Chrome, enabling it, making it primary, sending a one time login email...

every time it says its the wrong password, i 4times checked and its the correct one.

I read something about a hidden popup, but only for EU? still i dont seem to see it...

any suggestions?