Relay prioritizing Google Account B (no sub) over Google Account A (active sub) — can't use app I've paid for
Hello everyone, hoping someone can help me understand what's going on here.
My setup:
- Google Account A: my main account, has an active Relay Silver subscription purchased through Google Play (~48 days remaining)
- Google Account B: an older account I recently added to my phone's Play Store; needed for unrelated apps, has no Relay subscription
The problem:
Ever since I added Account B to my phone, Relay behaves as if I have no subscription. It prompts me to subscribe, and when I do, it tries to bill Account B - not Account A where my sub lives.
If I remove Account B from the phone entirely, Relay recognizes Account A's subscription and works fine. But removing Account B is not an option - other apps depend on it being present.
To make things worse, I got confused by the "no subscription" messaging and accidentally paid for an extra month on Account A. So I'm sitting on ~48 days of Silver that I can't use.
What I want to understand:
Why is Relay apparently treating Account B as the "primary" billing account and ignoring Account A's active subscription? Is there a way to tell Relay (or the Play Store) which account to check for the subscription?
I'm not looking for "just remove Account B" - that's off the table. Any insight appreciated!