r/Netatmo

Anybody else experiencing an outage of all Netatmo apps today?

Hi everyone,

After 1 month conversation with the Netatmo support team I wanted to share a success story because Netatmo/Legrand support almost convinced me to throw away perfectly fine hardware.

The Problem: After the forced migration from the Netatmo Energy App to the Legrand Home + Control App, my Relay updated its firmware. After that, the Relay was visible to support and connected to the cloud, but it refused to pair with the Thermostat. I couldn't even get to the step where the code is displayed.

The official Netatmo support told me my hardware was too old/incompatible and that I should "just buy a new thermostat," even though it worked perfectly 5 minutes before the update.

The Solution (that actually worked): Don't give up! Here is the "Hard Reset / Deep Sync" method that fixed it for me:

1. Drain the Thermostat: Remove the batteries from the Thermostat and leave it without power for at least 10 minutes to fully drain the capacitors.
2. Unplug the Relay: Unplug the Relay (or turn off the boiler power) during this time.
3. The "5-Blink" Factory Reset:
   • Plug the Relay back in.
   • Hold the button on the Relay for about 20 seconds.
   • It will blink slowly for the first 15 seconds. Keep holding it!
   • Wait until the LED stops blinking and then flashes 5 times rapidly. This is the true factory reset that clears old pairing IDs.
4. The Pairing Process:
   • Put the batteries back into the Thermostat.
   • Crucial: Immediately press the Thermostat display/button for 15-20 seconds to trigger its manual pairing mode before you start the process in the App.
   • Start the "Add a product" process in the Legrand Home + Control App.

For me, the code finally appeared on the display, and the connection was successful.

Conclusion: It seems the new firmware creates a "pairing lock" or uses a different encryption that requires a complete wipe of the Relay's memory (the 5-blink reset). If support tells you your hardware is dead after a software update, don't believe them. Try the deep reset first!

Hope this helps someone else save their "old" hardware from the bin.

Me and my Parents have 4 Netatmo Cameras. The only thing that is good about it is that they look smart and have good lights but for a Security Camera its the worst you can imagine.

1. Down like really about 20 Days of 365 Days (no cheap camera has this downtime)
2. The LiveStream lags about 5 to 10 Seconds.
3. Security is no big deal for Netatmo, not even 2FA is a Choice.

One Camera was about 270 Euro which is really much for a Camera and then you get Crap like this.

Do not buy Netatmo products!
They can’t keep their servers online and their products don’t work without their servers.
Just save yourself trouble and go to another brand!

Hi all, first time poster here.

Couple of questions.

Does anyone have any experience, good or bad, with the outdoor camera?

Also, does anyone know if the new outdoor camera original with the 2k rez, has HKSV. It doesn’t stipulate on the website as far as I can see.

Thanks.

Hello is anyone experiencing issues after everything went down yesterday? Some of my switches are unreachable even after restarting everything. The netatmo cameras keep connecting and disconnecting every hour or so.