My Facebook & Instagram accounts (16+ years) were hacked, disabled, and now I’m locked out of support — need help
Hi everyone,
I’m dealing with a serious issue and hoping someone here (or someone from Meta) can help or point me in the right direction.
My Facebook account (16+ years old) and my Instagram account were linked through Meta and were 2 days ago on 22th of April 2026 compromised. During the night, while I was asleep, someone gained access and started making changes. My name and profile picture were altered, and inappropriate content was posted and sent without my knowledge.
Shortly after this activity, my accounts were disabled for violating Meta’s guidelines. I want to be very clear: I did NOT perform any of these actions.
What makes this even more concerning:
I still had access, but it was clear someone else was also using my account (likely due to a leaked password)
My device suddenly became “unrecognized,” and I had to re-verify it via email
The content that triggered the ban is something I would never post
I contacted Meta Pro Support and completed identity verification (including video verification). A case was opened (Reference ID: 2197930337634553), and I was told my account was in a recovery process. However, the case was closed, and my account is still showing as permanently disabled.
To make things worse, I now can’t open new support chats due to hitting the limit, and even a new account I created was immediately disabled after verification.
At this point I feel completely stuck. I’ve followed all the proper steps, verified my identity, and provided clear signs of a security breach, but I still have no resolution.
If anyone has experienced something similar or knows how to escalate this further within Meta, I would really appreciate your help!