r/HaloITSM

▲ 14 r/HaloITSM+1 crossposts

Chrome extension for HaloPSA / HaloITSM power users, looking for early feedback

Hey everyone,

I’ve been working on a Chrome extension for Halo called **HaloPlus** and wanted to share it here first with people who actually live in Halo day to day.

The idea came from my own frustration with how many small repetitive things slow you down when working in Halo. Nothing huge on its own, but all those extra clicks, searches, tab switches, and “where was that field again?” moments add up.

So I built HaloPlus as a small toolkit that sits inside the Halo interface and helps with the things I kept wanting faster access to.

A few things it does:

  • Slash command palette for jumping to tickets, impersonating agents, customers, assets, reports, recent records, etc.
  • Custom commands for your own shortcuts
  • Recently viewed Halo records
  • Ticket 360 view for quick ticket context (quick dashboard on a ticket)
  • Action timeline
  • Record JSON inspector
  • Field/API name overlay for forms
  • Data Viewer for tables, columns, filtering, queries, and exports
  • API helper using the current Halo session
  • Light/dark mode support

It’s aimed mostly at admins, consultants, service desk teams, and power users who spend a lot of time inside HaloPSA or HaloITSM.

The extension is not live in the Chrome Web Store yet as i'm waiting for them to approve the extension, but it should be available soon. I’m at the point where I’d really value feedback from actual Halo users before pushing it further.

Website is here: https://gethaloplus.com

Would love to hear what you think, especially:

  • Does this solve problems you actually run into?
  • Which feature would be most useful to you?
  • Is there anything obvious missing?
  • Any concerns with this kind of extension inside Halo?

Not trying to spam the sub, just genuinely proud of what I’ve built and hoping it can be useful to other Halo users too.--

--------------------Update 08/05/2026--------------------

HaloPlus has now officially been approved and is live on the Chrome Web Store 🎉

Really appreciate the interest and the security/transparency discussions on the original post. A few people asked about open source/code inspection, so I’m currently planning to make the extension code publicly available so people can inspect what it’s doing themselves.

Now that it’s actually live, I’m hoping to get more real-world feedback from people using it day-to-day inside Halo. If anyone has questions about how it works, permissions, security, or specific features, feel free to ask here as well.

Please leave a review ❤️ Spread the word!

Chrome Web Store:
https://chromewebstore.google.com/detail/haloplus/ondioamcpkphlebmeocbhjmpdodpmklp

Website:
https://gethaloplus.com

reddit.com
u/Soft_Shower377 — 7 days ago
▲ 6 r/HaloITSM+1 crossposts

Disable/Restrict Right Click Actions on tickets

Trying to figure out how we can disable this to restrict agents to use the right click drop down on a ticket.

For example: We have a workflow and actions in place for this ticket type, when the agent is in the ticket, they cannot add notes or do any action until the ticket is approved.

https://preview.redd.it/q8m7otwta7zg1.png?width=1095&format=png&auto=webp&s=81ba6b8d0c7c8e7ee4e4439a88f7b66544e04c98

However, they are able to bypass all these hidden actions by right-clicking the ticket and perform the action without the ticket being approved.

https://preview.redd.it/2klh9q5ga7zg1.png?width=1423&format=png&auto=webp&s=496cc252a8ca1fb478f3ad15017050fe1b0c1e90

A quick google search shows that we can change the agents permission but we still want the agents to be able to perform these action once the ticket is approved..

Please advise if you have any suggestion.

reddit.com
u/YoJayBro — 9 days ago