Disable/Restrict Right Click Actions on tickets
Trying to figure out how we can disable this to restrict agents to use the right click drop down on a ticket.
For example: We have a workflow and actions in place for this ticket type, when the agent is in the ticket, they cannot add notes or do any action until the ticket is approved.
However, they are able to bypass all these hidden actions by right-clicking the ticket and perform the action without the ticket being approved.
A quick google search shows that we can change the agents permission but we still want the agents to be able to perform these action once the ticket is approved..
Please advise if you have any suggestion.
u/YoJayBro — 8 days ago