r/GoogleMyBusiness

Been lurking here for a bit but first time posting lol We run a coaching biz, doing anywhere from mid-6 to low-7 figs a month, and lately got slapped by some old blog shit, a couple Reddit posts, and a stupid Quora thread that just won’t die on Google. Buddy of mine in a paid mastermind dropped their name, said they’re solid and legit, but outside of FB circles, can’t really find much real talk about them. They quoted us around 40–50k for removals. Tbh, don’t mind paying if they really get it done, but also don’t wanna light money on fire if it’s all bullshit. Anyone here actually used them? Like, real first-hand experience? Do they properly remove stuff or just push it down? How quick do they move? And what was the ROI and peace of mind factor after? Any insights or stories appreciated

I received a positive customer review recently and the reviewer also uploaded a photo from inside the shop. All very well-intentioned.

They've pictured one of my employees who wasn't aware that she was being photographed.

My employee has unfortunately had issues with a stalker - not locally but doesn't want her picture on the internet for anyone to find. Understandable and I get it.

Is there any way of having that photo removed? I would ask the customer directly but she doesn't come in all that often.

One of our clients has posted a fake review. We had reported that with our other 3 accounts. How long does it takes to get an approval from Google? How many reports are to be made for them to take a decision and how to escalate this? Would be a great help.

Restaurant has gone through many changes in that time mostly for the better. We don't get bad reviews these days. mostly positive 4 stars and the occasional 3 star. I would like to increase the average/ranking score so I'm looking to get those old reviews removed. They are completely irrelevant. None of the staff from that time even work there anymore and the food improved too.

Hey everyone,

I’m facing an ongoing issue with my Google Business Profile and would really appreciate some guidance.

Initial problem:
My business phone number was not showing on Google Maps or Search, even though it was correctly added.

What I did:

• Raised a support ticket
• Posted here and got a response from GoogleHelpCommunity
• Shared my Case ID
• Was asked to resubmit the phone number appeal with proof of ownership

Action taken:

• Resubmitted the form properly
• Created a public Google Site with business name, address, and phone number (all matching exactly)
• Ensured the number is consistent across platforms

Current situation:
It’s been around 2 days since resubmitting, but there has been no update or response yet. The phone number is still not visible on Maps/Search.

Concern:
This is affecting customer calls and ongoing campaigns.

Questions:

• Is this delay normal after resubmission?
• Should I follow up again, or wait longer?
• Any way to speed up the approval process?

Would really appreciate any insights from those who’ve faced similar issues.

Thanks in advance.

Hi there. Im a dentist that started his own practice and google page in 2014. I accumulated 170 google reviews on that page under my name. In 2022 I joined an informal arrangement with a franchise. There was no signed contract, just a handshake. I built and paid for the new facility in the new location. I edited my own business page to say, "franchise name by Dr...." i ran the entire clinic like that uo until 1st April 2026, now 360 reviews for myself, and my Dr's. We left the franchise on 1st April. That day, the marketing person that had access to my account for review management, kicked me out and changed the phone number and address to another clinic 8kms away. They've dropped the by Dr.. from the name but all the reviews list me and my team.

I am unable to verify as the number doesn't exist. Logged appeal and waiting.

Surely this is open and shut as its my original page? No I cant find the register email from 2014 but I don have emails of the marketing person asking for access in 2022.

Anyone with experience on this?

hey all, I have a locksmith business and am thinking about opening another branch in another city here in my state. Is there a way to create a new listing for that particular area? I do not have a physical location and my business operates mobile only with no store front. I would have a technician to cover that area, service calls only. how could I go about this? thank you.

Have had this business profile for almost 10 years. I almost lost it once because someone maliciously marked it as closed. But fortunately I claimed the business profile a while ago(Did not make it myself)and managed to reopen it.

I run a digital marketing agency in Brazil (OnDemand). I operate as a SAB, I go to clients or work remotely, no storefront.

When setting up my GBP I entered my home address not knowing SABs should hide the address and set service areas instead. Profile got suspended immediately. That also happened before I could verify, so the profile was never verified.

Here is what I have tried so far:

• Submitted the reinstatement form with a full video of my home office and workspace. Rejected because there was no physical business sign.
• Contacted support by phone, email and ticket. All responses were generic with no actionable guidance.

The sign requirement makes no sense for a SAB. I have no commercial location. I am registered as a sole proprietor in Brazil and have invoices and signed client contracts proving this is a real operating business.

Has anyone been through this and found a way out? Is there any path to manual review? I am stuck in a loop where the reinstatement rejects me for something that does not apply to my business type and support just keeps sending the same template response.

I also posted about this on the Google Business Profile community