r/CoxCommunications

About a month ago I started to notice online games were unplayable, ran some tests and noticed the upload speed was 2mb/s (but sometimes dropped down to as low as 0.4mb/s). I figured I needed a new router but that didn't help.

Eventually I realized the upload speed is fine (around 38mb/s) until around 4PM after which it immediately tanks instantly.

Tried to communicate with them and they said they were having an 'outage' and it could be up to a month before it's back to normal. Heard this second hand, but they were "working on the lines"? (May not be precisely what was said)

It's been over a month now with no improvement. I'm just wondering if anyone else has experienced something like this and how long it took to get back to normal, or if something else might be going on. Appreciate any response!

I decided to update my old ARRIS SURFBOARD SB6190 and old Netgear Nighthawk AC1900. The Cox site had the S33 as an option for their cable 4 weeks ago.

Trying to connect today with no luck, Cox told me that they don't support the S33 any longer. They told me that they support the newer S34 now. That has me baffled because my SB6190 is older than the S33. Well, the S34 is selling for around $160-$175 used on eBay. Damn!

Does anybody have another idea for a more affordable DOCSIS 3.1 modern modem to use with Cox?

These managerial geniuses have now renamed the shit role of 'Territory Sales Representative' to

'Residential Outside Sales Representative.' More than likely to disassociate from how poorly they treated people in that role. Probably so nobody can dig up dirt on the role beforehand😂

"Got to trick people into a shit role these days"- said some cox middle management somewhere