r/CanadianBroadband

Telus is a predatory company for far too many reasons to list here. IYKYK. If you are currently dealing with them or have in the past, I feel for you.. it’s a horrible company designed to frustrate you and take as much of your money as possible. Often in an underhanded way.

if this is happening to you, file a complaint with the CCTS as soon as you can. If you’ve tried to resolve billing issues or unjust fees on the phone (hell), and come to no resolution, you can fill out a form online and someone will get back to you. A dispute resolution representative from Telus will try to come to an agreement with you. Negotiate down their first offer. They don’t need your money.

Filing a claim with them costs them money and damages their reputation. They have screwed me over so many times, as well as my friends, family, and many acquaintances. This is a widespread problem and I was so delighted to find that there was a solution. Overnight my bill went from $80 to $150, which somehow skyrocketed to over $350. I was on the phone with a representative for over two hours (not for the first time) and they eventually laughed at me, told me there was nothing that could be done, and then drop the call. I actually cried lol it was so extremely frustrating.

My complaint with the CCTS got those charges fully reversed, as well as an inconvenience fee and an ongoing rate of $50 a month with no contract. They tried to get me to give them my banking information for pre-payments, but no way in hell I would do that after everything they have put me through. They do not have my trust.

Anyway, long post, but if one person reads this and goes through CCTS and gets their money back or a better deal, I’m so happy with that. I wish more people knew about this. Tell the people you know who could use this information! It is also useful with other telecom corporations! It‘s meant to help us.

I thought I was being pranked. Three separate appointments. Three different technicians. All sent to install a DSL line I never asked for, on a Fibe order I placed almost 2 months ago. Here's the full story for anyone considering Bell.

March - I sign up for Bell Fibe

Called in, signed up for Bell Fibe internet, scheduled an install appointment. Simple enough, right?

April 3rd - Technician #1 arrives

Tech shows up and immediately tells me he can't do the install, his work order says DSL, not Fibe. He notices the old DSL line at my place has been cut and decommissioned. To his credit, he was thorough: he documented everything in his comments, noted that a Fibe install was needed, confirmed there's a fibre optic box ready to go (neighbouring houses already have Fibe), and even showed me his notes on the spot. He assured me the next tech would come out for Fibe. Okay, fair enough mistakes happen.

April 27th - Technician #2 arrives (after a 3+ week wait)

New tech arrives. I ask how long the Fibe line install will take. He looks at me and says: "I'm here to install DSL."

I thought he was joking. He wasn't. Same problem, wrong work order, no Fibe equipment on the truck. He was a good guy, reported it back to his office, and said someone would call me. A manager called a few hours later, apologized, and said he was personally putting through a new work order to get Fibe installed on May 8th. He assured me it was fixed. I took him at his word.

May 8th - Technician #3 arrives

You already know where this is going. Third technician shows up, I asked about the Fibe install. "I'm here for DSL."

I couldn't believe it. After two failed appointments, a personal assurance from a manager, and almost two months of waiting, Bell sent the exact same wrong technician a third time. The tech was apologetic, said there was nothing he could do without the Fibe parts, and left.

*Then came the manager call that sealed it*

Within 30 minutes, another manager called me. No real apology. His tone was condescending from the start. His solution? He asked me if I wanted to just install the DSL line or cancel my order.

That's it. No acknowledgment of two months of wasted time. No offer to make it right. No escalation path. Just: "DSL or cancel."

I reminded him I was a brand-new customer who had been assured twice that this was resolved, and that this is how Bell treats people before they've even become a customer (I can only imagine how they treat existing ones). I told him I wouldn't touch Bell and cancelled on the spot.

If you're in Toronto and thinking about switching to Bell Fibe (or dealing with their horrible customer experience) learn from my experience. Their internal work order system is clearly broken, nobody communicates between departments, and when it goes wrong, management doesn't care. Going with a different provider. Not looking back.

Note: I'm also filing a complaint with the CCTS (Commission for Complaints for Telecom-television Services).

If you've had similar issues with Bell, you can do the same at ccts-cprst.ca

Hi everyone,

I'm wondering if anyone is aware if any Telecom companies still run copper into new buildings?

For example, Bell no longer does this.

The reason is for an elevator emergency phone, we would like to use a copper PSTN line.

Location is GTA / southern Ontario

Thank you in advance

So, I've been paying 120$ for 25MB/s for almost 5 years now, with the constant promise that fibre was coming to my part of town (the most populated town in my area, Simcoe in Norfolk County) and at this point it's not sustainable. I work from home, I do 3D modelling and work in Unity and Blender, I cannot be spending 10 hours downloading a project from a colleague that would take them 5 mins or less to download on any modern internet connection.

25MB/s that operates at a 2MB/s rate due to infrastructure is abysmal, that was acceptable in 2004 and even then it was rubbish. I shouldn't need to take an entire day to download a work project that's only 100Gb, not to mention the latency in games is awful. Getting 76ms ping when most people are in the 10s-30s? Spending a whole day downloading a 200GB content patch?

Miss me with that shit, it isn't the dry DSL era anymore. Catch hands. I want a minimum of 500MB/s for it to even be considered viable.

And the loss retention agent that I got when I called to cancel my first time barely spoke English, his microphone kept disconnecting, and it sounded like a child was crying in the background and someone was banging pots together. Eventually his mic just cut out and he never returned and never called back. I had to call all over again to get another agent who spoke English and wasn't in the middle of a traffic jam or something on the line.

Hi r/CanadianBroadband,

For anyone who has struggled to find a residential fibre provider in Ontario that allows real network control, we now have an option.

It is aimed at home users, homelabbers, remote workers, and network operators who want residential fibre without the usual consumer ISP limitations - BYO router support, even BGP availability.

Provided by a true independent ISP.

https://as30265.net/services/residential

Installation requests open around May 18.

flyer