If Telus is screwing you over, file a complaint with the CCTS!!!
Telus is a predatory company for far too many reasons to list here. IYKYK. If you are currently dealing with them or have in the past, I feel for you.. it’s a horrible company designed to frustrate you and take as much of your money as possible. Often in an underhanded way.
if this is happening to you, file a complaint with the CCTS as soon as you can. If you’ve tried to resolve billing issues or unjust fees on the phone (hell), and come to no resolution, you can fill out a form online and someone will get back to you. A dispute resolution representative from Telus will try to come to an agreement with you. Negotiate down their first offer. They don’t need your money.
Filing a claim with them costs them money and damages their reputation. They have screwed me over so many times, as well as my friends, family, and many acquaintances. This is a widespread problem and I was so delighted to find that there was a solution. Overnight my bill went from $80 to $150, which somehow skyrocketed to over $350. I was on the phone with a representative for over two hours (not for the first time) and they eventually laughed at me, told me there was nothing that could be done, and then drop the call. I actually cried lol it was so extremely frustrating.
My complaint with the CCTS got those charges fully reversed, as well as an inconvenience fee and an ongoing rate of $50 a month with no contract. They tried to get me to give them my banking information for pre-payments, but no way in hell I would do that after everything they have put me through. They do not have my trust.
Anyway, long post, but if one person reads this and goes through CCTS and gets their money back or a better deal, I’m so happy with that. I wish more people knew about this. Tell the people you know who could use this information! It is also useful with other telecom corporations! It‘s meant to help us.