Server with many domains has been down for over 10 hours, no notice, just taken offline. Customer service is a joke. No ETA on when problem will be resolved. On an average day, one of my websites generates over $30k in profit from sales. Today I lost thirty thousand dollars. This is completely unacceptable service. I can't even SSH into server if I wanted to migrate.
Bluehost recently addressed a security vulnerability, and during the process, all of my sites hosted on Bluehost were taken offline abruptly and without any notice. Unfortunately, they still have not been restored.
It has now been over 5 days, and I am still waiting for the sites to come back online. These are critical servers, and I would really appreciate having them restored as soon as possible.
Does anyone have insight into why this might be taking so long or how long recovery typically takes?
I need someone from your SENIOR technical team to contact me IMMEDIATELY.
Your live chat and phone support have been completely useless. Every single response is copied-and-pasted scripted nonsense with zero actual action.
My server has been DOWN with 22 websites offline for 6 DAYS. I have already lost websites, clients, revenue, and business because of this disaster.
For 6 days I’ve been hearing the same garbage:
“Your case has been escalated to admins.”
Escalated to who exactly? Because NOTHING is happening.
If someone competent actually spent 2 hours seriously working on this case, the issue would probably already be resolved.
I was PROMISED:
* the issue would be solved within 24 hours
* SSH access would be provided
* I would be able to retrieve my backups
Until this moment, I have received NOTHING except delays, excuses, and scripted replies.
This is completely unacceptable for a hosting provider handling production servers.
I want ONE of the following IMMEDIATELY:
Stop wasting my time with automated responses and fake escalation updates.
This has turned into a complete failure of support and service.
If this is not resolved immediately, I will move all of my services away from your company permanently and publicly document this entire experience
case id
E515974
ACOM 2220
r/bluehost Our VPS Server has been down for over a week now with 20+ domains and our email servers are down. We are in need for our domains and especially emails which we don’t have access to at the moment. it’s been frustrating with many phone calls over a week and it’s the same thing they put a ticket to escalate but haven’t done anything. Please get back to me if possible and resolve this issue.
u/bluehost
I have a dedi that was going in and out all last week before going fully offline. Bluehost keeps saying they’re working on a Cpanel vulnerability but has no update or timeline. I’m in our businesses peak season and we have effectively lost 100k already. Absolutely cannot afford this and we are struggling already. They can’t give me my backups, can’t give me a timeline, and can’t escalate our issue. Is there anything I can do at all?
Hi BLUEHOST, we’d like to understand what’s currently happening. We’re concerned as we have clients hosted on our VPS. At the moment, we’re unable to log in even though the front end appears to be active. Our clients haven’t noticed any issues yet, but we expect they may start raising concerns soon. Could you please provide an update and the estimated time for resolution?
Please help! In the last couple of months, my volume of SPAM has just exploded! I have all the spam options turned on and a ton of custom filters too.
Are there options that I should be looking at? Could this be a BlueHost problem and I need to change hosting providers or something else? I do not use my domain email on my Google account, so I don't think its browsing related.
Any advice appreciated!
Got this email about Endurance International Holdings (BlueHost parent) no longer being authorized as a direct bill cloud solution provider. I have an MS365 email/etc. account or whatever they are calling it now, purchased through BlueHost when I setup my domain.
Logged into my Microsoft account for the domain, couldn't really figure out how to purchase from Microsoft directly.
I had a domain and a hosting plan. My domain was good for a few more years, but I no longer needed the hosting plan and wanted a simple redirect on my domain name to my YouTube channel. Can you believe they held my domain hostage and would not allow any domain changes unless I renewed my hosting plan?
Now that the larger companies are making everyone sign "class action waivers," the only redress we have against unscrupulous practices is to let others know on forums such as this.
Currently Bluehost is having an issue. I didn't realize that when I called support for an SSL issue.
When I first called in for support this morning the agent told me my SSL cert had expired. The claimed to renew my cert and that it could take 24 hours to propagate. After that support session I check in an hour later to find my site still down. I dug into the Bluehost admin panel and found that the agent wasn't being honest. My cert is valid until July 30, 2026.
I tried calling support instead of using the chat agent, and the automated phone service notified me that they are having an outage. When I checked the Bluehost service status page it verified the outage has been going since early this morning. Very frustrated with Bluehost support.
I regret the day i chose this stupid hosting, you have cost me alot of $$ with your downtimes yet your are far more expensive and harder to use