StarTrack employee stole prescribed medication from package
Here to share an appalling and deeply disturbing experience I’ve just had with StarTrack.
A parcel containing my prescribed medication was very clearly tampered with while in StarTrack’s care. When the package arrived, one of the prescribed items was missing from inside the box. I believe a StarTrack employee sliced open the sticky tape that was securing the package, removed the medication, then poorly resealed the box with multiple layers of sticky tape to make it appear untouched.
I have since obtained CCTV footage from the pharmacy confirming that both prescribed items were packed into the parcel before dispatch, and that the box was originally sealed with a single strip of sticky tape around the edges. When I received it, the box had clearly been interfered with - multiple layers of tape had been added, the tape was bubbled, folded, and carelessly reapplied, and it was obvious the parcel had been opened and tampered with after leaving the pharmacy.
What is even more concerning is StarTrack’s complete refusal to take any accountability. Rather than investigate this properly, they immediately attempted to shift blame to my local Australia Post, despite the fact the parcel was simply sitting at my there awaiting collection after already passing through StarTrack’s handling network. It is a disgraceful attempt to avoid responsibility.
A police report has been filed.
