Detained at servo
I had a bit of a weird experience at a petrol station today and wanted to ask what you all think.
I filled my car like normal. The bowser started at zero, as normal, and when I finished it showed about $160 and off I then went inside to pay.
At the counter, the staff member asked me if I had filled up twice as there was also another amount of about $90 in addition to the $160, so the total owing was about $250. I explained that I had only filled up once, and that the bowser outside clearly showed the single transaction I had just made for about $160.
She said she needed to call her offsite manager to check CCTV. I was just standing there saying I didn’t understand and was confused but the staff member made me stand aside like I was in the wrong and holding up the line.
I stood there like a stunned mullet getting funny looks from other customers, and to make things worse she didn’t contact the manager. She just kept serving other customers… It was like a never ending line and after a few minutes I had to point out that I am a mum and have my kids in the car and in a bit of rush to see my own mum in hospital (which was true) so please resolve this issue.
I had kids waiting in the car and felt so embarrassed, like I was being treated as though I had done something wrong, even though I was actively trying to pay.
She said until her manager clears it, I couldn’t pay (unless it was $250), and was advised I was not free to leave either. She then called him/her which was a very quick conversation and said we must wait for a call back for further direction.
Eventually after about 10 minutes of waiting I put my foot down, and said you cannot lawfully hold me hostage here - I said go and look at the bowser it’s $160 not $250! In the end she called her manager back again and after some hushed talk she said OK you can pay and leave. I took a photo of the bowser on the way out. No apology, nothing.
I am really perplexed about the way I was treated and wonder how lawful it could be to hold someone - especially with kids sitting in the car - for payment that clearly was not theirs. I don’t think I look dodgy or anything at all I am just a daggy mum (not that it matters!)
I know it was only 15 minutes in total but I’m not sure how long I would have been standing there if I hadn’t been forced to advocate for myself quite strongly! It was also really embarrassing as I hate confrontation of any kind.