u/zinasbear

My husband bought me a ring from the jewellery quarter (Birmingham) back in December. It is supposed to be 18k yellow gold with an emerald cut lab diamond. It cost £1400.

I noticed a couple of months later that the diamond seemed to be poor quality (windowing) so I contacted the shop  on the 27th March to ask about a diamond certificate which is missing from my receipt packet. They have told me they're chasing it up, they'll get back to me later etc and I don't hear from them until I contact them again. I have contacted them over WhatsApp only.

Then yesterday I noticed that it is less yellow than my 14k bracelet. When I took it off to look properly, I noticed that it has no hallmark. As far as I'm aware, it is illegal to sell jewellery without a hallmark.

This is a reputable shop in the heart of the jewellery quarter but it seems I've been scammed. I don't know what to do next. I'm worried if I confront them, they will claim the ring I have is not the one I bought from them.

My husband bought me a ring from the jewellery quarter (Birmingham) back in December. It is supposed to be 18k yellow gold with an emerald cut lab diamond. It cost £1400.

I noticed a couple of months later that the diamond seemed to be poor quality (windowing) so I contacted the shop  on the 27th March to ask about a diamond certificate which is missing from my receipt packet. They have told me they're chasing it up, they'll get back to me later etc and I don't hear from them until I contact them again. I have contacted them over WhatsApp only.

Then yesterday I noticed that it is less yellow than my 14k bracelet. When I took it off to look properly, I noticed that it has no hallmark. As far as I'm aware, it is illegal to sell jewellery without a hallmark.

This is a reputable shop in the heart of the jewellery quarter but it seems I've been scammed. I don't know what to do next. I'm worried if I confront them, they will claim the ring I have is not the one I bought from them.