I've been calling straight talk technical support on a loop since 10am for No Network issues. It's now 8pm or so. An entire workday has been spent trying to convinve agents that I need my device looked into. 20 agents so far. 5 hours on hold just waiting for supervisors as normal tier techs don't have any tools I guess. This. Is. Straightalk.
Currently hunting for another provider. never again...
Update: 10:55pm cst
Support shut down. I was on the phone with them when it happened. They told me they were transferring my call to a supervisor right around that moment. When they transferred I got a call from Verizon Support that "beeped in". At this moment, I answered the call and placed the other on hold. It was dead air. I then merged the calls. I was only away from the call for about 2 seconds. After merging I got a feedback loop. The agent somehow transferred the call to my own phone and left the conversation.
I've also encountered the infinity mute. Where the agent tells you they are working on something and then mutes you indefinitely. They wait until you hang up, and then they push into aftercall and take the next call I assume.
In total, I spoke to over 30 agents today. I collected over 20 agent ids. All of which I am sure are useless to possess. Por que? Who cares?....
I still have no network when I try to call when I have 5G and full bars. I tried app chat support, phone support, facebook messenger (which they funnel into a secure chat via verizonvalue.chat.sprinklr.c om/
What I have allowed to happen today is embarassing. Straight Talk has literally led me to become mentally ill - and I let them do it to me. I could have stopped and got new phone service earlier this afternoon. It was stupid of me to think they would try and help.
Update: Next day 5/7/26 10:03am cst
No service still. Filed complaints with FCC.
No one is talking with me. Chats go dead after a few interactions. Supervisors all hang up and disconnect after simple troubleshooting. I've not been able to remain with same agent on any chat or call for more than 20 or 30 minutes before I suddenly disconnect.
TL:DR
I stayed on the phone with straight talk for 14 total hours and still don't have working phone service.
I'm obviously stupid.