Need advice: ported to Rogers, ended up on a different plan than expected
Looking for advice from anyone who’s been through something similar.
I recently ported over from Bell with help from a Rogers business consultant I connected with through Reddit (u/5GisNotOP). The plan we discussed was $30 for 175GB (shown in the screenshot on the left).
After the port, I didn’t receive any activation emails or account info (no Rogers account number, nothing). I reached out to the consultant to follow up but haven’t been able to get a response. Rogers support was helpful in getting my online account set up so I could at least see my billing.
When my first bill came in, it showed I’d been set up on a $55 / 250GB plan instead of the one we’d discussed. I called Rogers again to sort it out, but they told me only the original sales rep can make changes to the plan.
So I’m a bit stuck. A couple of questions for the community:
1. Has anyone else ported to Rogers through a Reddit consultant and run into a similar mix-up? How did you resolve it?
2. Is there a path through Rogers directly to adjust the plan when the original rep is unreachable?
Not trying to throw anyone under the bus — I’m sure there’s a reasonable explanation. Just need to get this sorted before the next billing cycle. Any guidance would be greatly appreciated.