▲ 0 r/USbank
US Bank has been incorrectly applying my mortgage payment as a principal-only payment
This is the second month in a row that this has happened. You have to manually fill out the payment amount for a principal-only payment so I know there is no way that I'm submitting it incorrectly.
Has this happened to anyone else recently? I reached out to their customer service the first time to get it fixed but now I'm looking to take more severe actions.
Gemini lists a few options at this point:
Contact CFPB
Contact OCC
Submit a Notice of Error
But since LLMs are not foolproof, does anyone have a suggestion beyond that?
u/throwingitanyway — 3 days ago