u/thisisit99pt99

Flying Mumbai → Colombo → Singapore on 24–25 April. Original plan had me landing in Singapore morning of 25th, with 2 full days there before flying to Bali on 27th (all hotels/activities booked).

Airline cancelled my Colombo → Singapore leg and rebooked me on a flight arriving evening of 26th (24+ hour delay). This basically wipes out my Singapore stay.

Bigger issue: I don’t have a Sri Lanka visa, and the new layover is ~36 hours, so I could be stuck in Colombo.

I’ve asked them (via the third-party booking - viz., Cleartrip, who sent the intimation mail) to rebook me on any airline or alternate route that gets me to Singapore by morning of 25th.

What are my rights here? Can I push for rerouting on another airline? Any tips to escalate effectively?

Thanks!

Flying Mumbai → Colombo → Singapore on 24–25 April. Original plan had me landing in Singapore morning of 25th, with 2 full days there before flying to Bali on 27th (all hotels/activities booked).

Airline cancelled my Colombo → Singapore leg and rebooked me on a flight arriving evening of 26th (24+ hour delay). This basically wipes out my Singapore stay.

Bigger issue: I don’t have a Sri Lanka visa, and the new layover is ~36 hours, so I could be stuck in Colombo.

I’ve asked them to rebook me on any airline or alternate route that gets me to Singapore by morning of 25th.

What are my rights here? Can I push for rerouting on another airline? Any tips to escalate effectively?

Thanks!