u/thetgn

This is my recent experience with AMD Rewards being a Linux user. 

I hope others are not hitting this issue but thought it would be good to put down my experience as a warning

I bought a new AMD graphics card on the 9th March from a verified retailer.

I received a game code at the same time for Crimson Desert (code valid until 19th May)

I logged in to AMD Rewards, I already had an account, and registered the code.

I downloaded the script, which I knew would likely not work correctly as I have previously gone through this process for a previous graphics card, and sure enough even after making it executable it could not work out what graphics card I had.

As mentioned I have had this problem before, and resolved that by opening a support ticket.

So I did this again, opened a support ticket, explained I am on Linux and have ran the script which did not work. 

First interaction was to make sure my code was valid. 

Next I was asked for a copy of my invoice, nothing odd here I was asked last time, which I then provided.

These interactions took place over three days up until 12th March. 

All pretty quick and much the same as my previous communications for the previous game I got.

Then radio silence.

I hear nothing for a week, I send a request for an update

Then 2 weeks. So I send a request for an update

Here we are on the 10th April, no communication, no update, after multiple requests for an update.

I do not believe I am getting the code for my game and if I go truly tin foil hat moment I suspect people at the AMD Rewards support side are probably taking them.

There does not appear to be an escalation process and no other support contacts other than the main contact address so I think at this stage I am out of luck but thought it would be good to bring it to others attention in case they are factoring in the price of the game to the cost of the graphics card as a sweetener to justify the cost, I know I was, that you might not get the game.

If anyone knows how I can escalate this it would be appreciated.

This is my recent experience with AMD Rewards being a Linux user. 

I hope others are not hitting this issue but thought it would be good to put down my experience as a warning

I bought a new AMD graphics card on the 9th March from a verified retailer.

I received a game code at the same time for Crimson Desert (code valid until 19th May)

I logged in to AMD Rewards, I already had an account, and registered the code.

I downloaded the script, which I knew would likely not work correctly as I have previously gone through this process for a previous graphics card, and sure enough even after making it executable it could not work out what graphics card I had.

As mentioned I have had this problem before, and resolved that by opening a support ticket.

So I did this again, opened a support ticket, explained I am on Linux and have ran the script which did not work. 

First interaction was to make sure my code was valid. 

Next I was asked for a copy of my invoice, nothing odd here I was asked last time, which I then provided.

These interactions took place over three days up until 12th March. 

All pretty quick and much the same as my previous communications for the previous game I got.

Then radio silence.

I hear nothing for a week, I send a request for an update

Then 2 weeks. So I send a request for an update

Here we are on the 10th April, no communication, no update, after multiple requests for an update.

I do not believe I am getting the code for my game and if I go truly tin foil hat moment I suspect people at the AMD Rewards support side are probably taking them.

There does not appear to be an escalation process and no other support contacts other than the main contact address so I think at this stage I am out of luck but thought it would be good to bring it to others attention in case they are factoring in the price of the game to the cost of the graphics card as a sweetener to justify the cost, I know I was, that you might not get the game.

If anyone knows how I can escalate this it would be appreciated.